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Business Profile

Musicians

SoFar Sounds, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AMOUNT OF MONEY: $499.80 BUSINESS PROVIDED: A ticket to see the concert (SEC2, Row D, Seat 29, USED) and the VIP experience (botched by ONE OF THEIR AGENTS)THE DISPUTE: My issue is in regards to the meet and greet with Falling in Reverse that was supposed to occur Monday, September 9th in ******, **. I arrived at the venue at 1525 and received my lanyard and wrist badge. I was told to wait in a line to await entrance to the venue. Apparently, this was the wrong line, but I did not know this because I dont work here and was doing as I was instructed. I was told a group was taken in at ***************************************************************************************************************** the correct line. I was in that line until just after 4 and when I entered and was subsequently told I missed the meet and greet. Ive had to fly in and rent a hotel just for this meet and greet and even though I was offered a t-shirt as compensation, thats not even close to being fair compensation. DID THE BUSINESS HELP: Initially, I received a response back from one person, ***, saying they will make this right. I heard nothing from them and send another email to the same address. The next person basically said oops sorry no can do the event has passed. Ive attempted to reach them many times since September 10th and have heard radio silence.WHAT I WANT: A partial refund of the ticket that was reserved for the meet and greet.

    Customer Answer

    Date: 10/18/2024

    I have not heard from the business in response to my complaint.

SoFar Sounds, LLC is NOT a BBB Accredited Business.

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