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Business Profile

New Auto Parts

Real Auto Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought this car march 30,2024 and since I left with the vehicle the brakes was done the headlights on the car wasnt working didnt realize until night then gas smell and the engine light comes on my family has been in danger in this car from the gas smell

    Business Response

    Date: 04/12/2024


    Thank you for reaching out to us with your concerns about the vehicle you purchased. We value your trust in our business, especially as we celebrate over 15 years of service.

    To ensure clarity, Id like to summarize the key points regarding your vehicle:

    Date of Purchase: The vehicle was taken into your possession on March 30th.

    Safety and Inspections: Upon acquisition, the vehicle successfully passed the state inspection and was deemed safe to drive.

    Mileage and Warranty: The current mileage of the vehicle is 131,719. Due to this mileage, the vehicle is sold without a warranty from our shop.

    Extended Warranty Option: At the time of purchase, we discussed the option of an extended warranty.Although initially declined, it is still available should you reconsider. Please find attached the relevant documents that detail this, along with a copy of the contract for your review.

    We understand that you may still have concerns about the vehicle. As such, we welcome the opportunity to inspect the vehicle again. Please contact us at your earliest convenience to schedule an appointment. We are here to assist and ensure that you are satisfied with your purchase.

    If you have any further questions or need additional information, please do not hesitate to contact us.

    Customer Answer

    Date: 04/12/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ********

     

     

Real Auto Shop is NOT a BBB Accredited Business.

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