We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rental Listings

Rental Beast, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rental Listings.

Complaints

This profile includes complaints for Rental Beast, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rental Beast, Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This morning I was on the Realtor app when I came across a rental property I was interested in. I emailed the property through the Realtor app. I then received an email from Rental Beast, notifying me that I was signed up for the platform and the email had my user name and password. I did not consent to sign up for their platform and consider this to be in violation of the ***** CFAA and FCT Act.

    • Initial Complaint

      Date:02/08/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a private landlord. I recently rented my home out to a tenant and subsequently removed the listing once I had a signed lease. However, RentalBeast has, without my consent or even contacting me, reposted my exact listing, pictures and all, on Redfin to deceive buyers into calling them even though the house is unavailable.

      Customer Answer

      Date: 02/19/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *******

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is with RentalBeast. The house that I own ---****************************************************************************** ,is listed as for rent on *********** by Rental Beast without my permission .This house is no longer for rent, and I did not give permission for rentalbeast . so I would like it removed from the database. I am not sure if it is listed for rent on other websites as well, so please remove from all databases.

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is with RentalBeast. The house that I own is listed as for rent on ***********. This house is no longer for rent, and I did not give permission for rentalbeast to put it up for rent at ***********, so I would like it removed from the database. I am not sure if it is listed for rent on other websites as well, so please remove from all databases.

      Customer Answer

      Date: 10/26/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ****

    • Initial Complaint

      Date:09/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I was charged once AGAIN by this deceptive company. I was literally HOUNDED by their sales agent to sign up. I mean calls daily, demos, emails, you name it. But as soon as a problem arises crickets from everyone. I was under the impression that you renew if you want to continue the service, but that was clearly not the case. Back in March I received an unauthorized charged and spoke with billing who let me know they wouldnt refund me, but credit me for the next term then cancel my service. I was not happy but accepted. My partner wanted to try them, even though I warned of what happened to me she signed up. I was told since she signed up, Id receive credit for another term before my cancellation. **** guys it was a lie because today $189 was withdrawn from my account by **********************. Im sick to my stomach. I havent used their services since the refund request despite me having a credit. The information is dated on their platform. I had a realtor chew me out for calling about a rental they rented last year and it being active on rental beast. He said that must be a crappy platform youre using. This caused me to stop using it or accepting the fake leads with fake emails and phone numbers. I just want my money back and an actual cancellation. No credits, cancel my service. Im going inactive and need all of the funds I have right now. Rental beast, you have time to make this right.

      Customer Answer

      Date: 09/12/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:07/12/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm renting my home on Zillow. A few days later, I received a call from Rental Beast. They said they can promote my property on their website, its free, but they didnt say how they do it. I think maybe just a link. Later I received email which included a rental beast account created by them. But I didnt use this account. After a few days later, I found my property is on the Redfin. I havent given their permission to put my property on the Redfin. They copy/paste some incomplete information from Zillow to there. It hurts my renting process. I sent them 2 email to ask them to remove those listing and delete my rental beast account. I am very shock there is such business in the ***. They dont lie to customer, but just dont give enough information to customer and set barrier for customer to correct it. For example, after I login to the rental beast account, cancelled my rent property which they create/copy from Zillow, but after one day, I still saw it in the Redfin. I tried to delete my rental beast account, but I have to send email to them and ask them to delete. After I sent email to them, I didnt get response. They can use my email ******************** to track my account. I need them to delete my property on all website they post on and delete my rental beast account.

      Customer Answer

      Date: 07/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************

    • Initial Complaint

      Date:03/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      By pure accident I found out that Rental Beast got a hold of my Zillow listing for a rental property. I saw that Rental Beast has an 888 phone # with false information about our rental on various rental websites. I left a message on a voicemail asking for a call back. Surprisingly I received a call back from *********************** with Rental Beast a few days later. She said they get leads from ****** and re-post them. I told her I wanted all the listings removed and she agreed. I told her this listing was done without my permission. I also mentioned that they list the 888 # on the listing and she said they list the owner's phone # on the listings. I sent her the screen shots of my rental property pictures with their 888#. So far they have not removed any of the listings even though my Zillow listing has been removed.

      Business Response

      Date: 03/10/2023

      We thank you for your feedback and have looked into this situation further. Our company is committed to working with integrity and we believe there may have been a failure here by one of our employees. Weve taken the steps to correct the situation and apologize for any inconvenience this may have caused you. We have taken the listing down and removed it from our system to avoid it syndicating anymore. 

      Customer Answer

      Date: 03/15/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:02/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call for rental beasts, sign up, and several things were not disclosed to me. I was told that I would receive renter leads and rental leads. However, *** only received renter leads whom have interest in listings that I am not legally able to speak on I was also charged full price for their services And I was told that I would be charged monthly, not quarterly. I reached out to Rental beast to inform them that I was that I am unsatisfied with their services, and I was connected to one particular gentleman who was very rude and interrupted me every time I spoke of a refund . Rental beast needs to do better with full disclosures, not misleading, theyre consumers, not charging consumers for services they are not providing, providing the consumers with correct and legal leads, better, customer, service, quality, and full disclosures of refunds. As agents we work hard for all of our business, and it is unfortunate and disrespectful that we pay for a lead generating service, and that service fails to perform. I have requested a full refund however, the company states that they cannot provide me a full refund.

      Customer Answer

      Date: 03/04/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 03/10/2023

      Thank you for reaching out. We're very sorry to hear that you were dissatisfied with your Rental Beast experience. I met with our Director of ****** Services and he's informed me that someone from the team has spoken with you regarding this concern. Our records show that a team member reached out to you on February 10; however, you weren't able to talk about the issue at hand and asked for a callback. On February 13, the team member called you again, leaving a voicemail and following up with an email. On February 21, you called back to request a cancelation and a refund for Rental Beast's services. During that call, you were directed to reach out to someone else on the team who could complete your refund request. That person never received a call from you. We don't ever want our customers to feel unheard and/or have a negative experience with Rental Beast so, in that spirit, we have refunded your membership. 

    • Initial Complaint

      Date:08/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rentalbeast has taken some pictures and some information of my listing and added some incorrect information and published a listing in realtor.I tried to call rentalbeast many times - ************ and the number listed on the listing- ************ to discuss about this, even though it tells to press 1, press 2 likewise up to 5, no matter what number you select it goes to the same voicemail. And no reply or contact even after a week.I am trying to publish my listing so I can find a tenant, because of this listing by rentalbeast I m loosing potential tenants. Its been a week now. Pls remove this listing as soon as possible. Please dont do this kind of activity to hurt innocent landlords.Below is the link: https://www.realtor.com/realestateandhomes-detail/M5691095351

      Business Response

      Date: 09/02/2022

      Thank you for reaching out to Rental Beast. We're very sorry to hear that listing with Rental Beast has caused you to be concerned!

      We listed your property for rent with Rental Beast and our distribution partners after obtaining your express permission by phone on August 16th, 2022. The information and images were syndicated from a public posting of your rental listing only after validating this information and receiving your approval. However, during that phone call you indicated that while you wanted your rental listing published by Rental Beast and its affiliates, you did not want to be contacted by Rental Beast by telephone, and were unwilling to provide an email address or other means by which to follow up.

      A recording of this call can be found here: https://go.rentalbeast.com/27806-******************-2022-08-16

      Rental Beast provides its listing services free of charge to landlords and property managers, and we take both their requests related to their rental listings as well as their contact preferences very seriously.

      As per your preferences, we listed your property for rent on RentalBeast.com and our affiliates, and we also honored your wishes by marking your record as "Do Not Call" and not contacting you in relation to your rental listing. While we apologize that you were not happy with your Rental Beast listing, we've complied with your express instructions while affording your rental listing with additional exposure at no cost to you.

      Accordingly, we have removed your listing from our database and will not publish it again, and we wish you well with your real estate efforts.

       

    • Initial Complaint

      Date:07/27/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rental Beast has a property we own listed as for rent on their website https://www.rentalbeast.com/default/listings/show/6390136 They also have it listed on several other rental websites with their phone number as the contact. They are not authorized to represent this property, nor is the property for rent. It's currently under contract for sale. We've received one report of someone paying an $80 rental application for our house only to find out it was a scam. https://www.rent.com/*******/************-houses/5081-**********************-4-lv286008018 https://www.zillow.com/homedetails/5081-**********************-************-**-32210/44499345_zpid/?view=public

      Business Response

      Date: 08/15/2022

      Hi ********,


      Thank you for reaching out to Rental Beast. I'm so sorry to hear that the listing you referenced has caused so much concern!

      Our records indicate that after finding the listing as active and for rent on militarybyowner.com, one of our Landlord Concierges, ******, spoke with ******************************* at 2:06 p.m., Eastern on July 7th. Based that conversation, your listing active in our database as an available rental, including syndication to partner websites per the terms of listing a rental with Rental Beast.

      In accordance with the request made to Rental Beast through the BBB, we have removed your listing from our database, and will not contact you or the property's designee in the future.

      That said, your statement to the BBB also indicated that your property was also listed with Zillow.com, and that you received a report of someone paying an outsize fee for a rental application.

      Know that Rental Beast does not directly syndicate rental listing data with Zillow.com; and that Rental Beast has not charged anyone for rental application or screening or any other charge for any Rental Beast service in relation to your property. We are not a scamwe operate the largest database of fulfillment-grade residential rental listings in North America, we are the exclusive recommended rental software solution for the ******************** of REALTORS, and we've actively service millions of real estate sales professionals, landlords, property managers, REALTOR Associations and **************** Services, and renters for more than a decade.

      Again, I apologize that your listing with Rental Beast caused concern and did not meet your needs or expectations. Your listing is no longer available on RentalBeast.com and is not syndicated by Rental Beast to our partner websites. We hope this resolves your issue, but would be happy to speak with you directly should you have additional questions or concerns. In the meantime, we wish you well with your real estate business, 

      Best,

      *****************************

      Vice President of Marketing - Rental Beast

      ********************************************************

      **************

      Customer Answer

      Date: 08/16/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 


      Regards,


      *********************************

    Rental Beast, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.