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Business Profile

Furniture Wholesale

AFI Furnishings
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 5 Customer Reviews

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Review Details

  • Charlie L

    Date: 05/21/2025

    Charlie L

    Date: 05/21/2025

    This company fulfills for **********. Ordered a bed from **********. Bed arrived earlier than expected. A leg of the bed frame was missing. Reached out to the customer support team provided on the pink paper that was provided in the packaging. Told them of the issue and requested expedited shipping if possible. Received an email back stating the missing piece was on it's way to *** on 5/19/2025 10:24am PST (1:24pm EST). Tracking number showed the package had not been scanned into the *** system until 5/20/2025 8:40pm EST. Meaning the email stating the part was already sent to the courier service was a lie. This review would not be a 1 star if it was not for the lie that set a certain expectation for the package to be shipped the same day. If the package was unable to be expedited and needed a couple of business days to ship, that would be fine as long as the truth was told, but a lie cannot be respected.

    AFI Furnishings

    Date: 05/22/2025

    Charlie,

    Thank you for bringing your recent experience with our customer service team to
    our attention. We sincerely apologize for the inconvenience caused by the delay
    and are truly sorry to have let you down.

    Your feedback is extremely valuable to us, and we’ve already taken steps to
    ensure a better experience for valued customers like you in the future. As a
    result of your comments, we have updated our shipping notifications to provide
    clearer expectations regarding delivery timeframes.

    While our team processed your part request the same day it was received, the
    pickup window with our shipping carrier had unfortunately closed, leading to a
    one-day delay before the package was scanned at the local hub.

    Again, we apologize for the frustration this caused and truly appreciate the
    time you took to share your feedback. If you have any further questions or
    concerns about your replacement, please don’t hesitate to contact us at [email protected].

    Kind regards,

    Sara E.

    Customer Service Manager

  • Tammie P

    Date: 10/11/2023

    Tammie P

    Date: 10/11/2023

    Bought a bed from Amazon from this company back in November 2020 for $1500.00. Was for a guest room, didnt get used for the first time until a couple months later and we heard it crack the first time it was used. Then after being slept on 3 times it broke in several different places. Buy this time ( around July 2021) I reached out to Amazon and they wouldnt help me because it was more than 3 months. Reached out to the company through Amazon and never heard back. Still trying to get this resolved because it breaks in a new place every time its used and my husband has to screw it together or cut pieces of wood to mend it together.

    AFI Furnishings

    Date: 10/12/2023

    Dear ******,We are very sorry to hear of your poor experience with your Amazon purchase and hope to assist you with a resolution. After reviewing your information, we do not have record of you contacting our customer service team at any time regarding this incident. We also do not have any record of an order shipping to the zip code you provided & fulfilled under your name. Please contact our customer service team directly at ****************************************** or **************. Kindly have ready, images of the issue you are experiencing with your product along with a proof of purchase in the form of a receipt or invoice from Amazon. Our dedicated team will be happy to review your claim & assist you with a resolution. Best, ************ **************** Manager II

  • Jennifer K

    Date: 01/07/2023

    WARNING: this company is HORRIBLE! And their customer service is non-existent. Do yourself a huge favor and look elsewhere.

  • Jhennelle J

    Date: 12/30/2022

    Still waiting on the rest of the parts for my bed and they respond to emails wherever they feel like. They are by far the worst

  • Sharon W

    Date: 11/16/2022

    Bed pieces came in broken Tried many times since Nov. 4th to get in touch. They keep hanging up. Just want the pieces replaced. Won't order from ********** anymore either. Not good customer service.

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