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Business Profile

General Contractor

Mr. Handyman of Cape Cod and the Islands

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mr. Handyman of Cape Cod and the Islands's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mr. Handyman of Cape Cod and the Islands has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This e-mail documents the most of the issues.... it was a disaster... The work was done at our cape house: *********************************************************************** From: ***************************** <*****************>Sent: Friday, July 7, 2023 10:11 AM To: ************************************ <************************************>Cc: ********************* <***************************>Subject: Re: ******************* Hello ****** and ****, I am including the e-mail from last year, to remind us all of the issues from the work done last year. I also highlighted the ones that were not corrected (or not completely corrected). Please see the pictures attached. Unfortunately, I am writing again, because some of the problems have gotten worse and ************. Here are the issues and what we expect to be done: Gate and shower hinges, latches and screws are rusting. The metal pull for the shower door latch has rusted out and fallen off. Expected: replace hinges, latches, and screws with stainless steel or galvanized zinc-coated. ********* storm door has leaked, bulged and rotted. It does not fit well and most of the screws were never installed. Expected: Replace door with a higher grade better fitting door and make sure it fits and that all screws are installed.The gate and shower doors are cheap and have no support bars on the back. They are warping. Expected: replace gate and shower doors with new stronger ones with support on the backside. Side storm door does not close or seal well. Expected: Correct issues or replace.The fence posts that were not cemented are starting to move and the fence from the side of the garage to the street is no longer straight. Expected: Cement all posts.I have to say I am really done. I have had a lot of work done over the years at our three homes and I have never seen such poor materials, workmanship or lack of caring for your customer. *** (if I remember his name correctly) did the best he could to correct some of the issues but was not able to correct them all. Please let me know when you will be able to do the rework/ replacement as needed. Please send *** or someone who knows what they are doing. My phone: ************ Thank you, *************************

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