Complaints

This profile includes complaints for Ocean Aire Service Contractors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ocean Aire Service Contractors

  1555 Main St South Weymouth, MA 02190-1225

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  Ocean Aire Service Contractors

  PO Box 890217 East Weymouth, MA 02189-0004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service date occurred: October 7th, 2022 Amount paid via cash: $1090 I recently hired this company to install a humidifier in my home back in October and I have been extremely disappointed with their service. The humidifier they installed does not work and when I reached out to **** multiple times to fix it or to check what might be the problem. They came to check and could not say what is wrong. They suggested to wait for a month and then contact them again. It's now January and when I called **** to take another look at the humidifier, he refused and was extremely rude. He even went as far as to yell at me over the phone telling to Shut Up (but I did not raise my voice at him once) and threaten me to involve his lawyer in the matter when I asked for a refund. I ended up with a broken humidifier and no money to show for it.

  Business Response

  Date: 01/12/2023

  I was contacted by ****: I explained that at this time my staff has COVID- I was not able to come out to her residence due to being sick. This did not satisfy her need to settle her aggression she texted me 6 times in an hour and called 4 times so to be accurate she was not to be dissuaded and my schedule was not in her keeping I was instructed to send her payment and that another company has been involved with her HUMIDIFIER which is a Trion Mist style. This admission after her telling me upset her when I explained that the warranty has been voided and my need to respond is no longer in effect. I was told she would contact her lawyer and I was not worried she was being unstable to have any conversation with and since my health was in question her badgering me and harassing me was not a sign of a stable person. She was not able to understand the simple instructions on how to use this style of humidifier- She was not happy with the limitations that come with this and her need for 70% humidity is not reasonable. I am happy to have this come to a conclusion. **************;a sick person and being aggressive is not a good situation.     Tell us why here...

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The information provided by **** is not accurate. I asked him that we would like the issue with the humidifier to be resolved by January 31st, as its been 4 months since they installed the humidifier and its now a peak of a heating season. And if it does not get resolved by January 31st, then I would like him to provide a refund so we would hire another company. I dont know if **** did not understand me but after my proposal, he yelled at me saying that the warranty is over and hung the phone.I called him again and this time he was very aggressive and HE told me that he will have a conversation with his lawyer and suggested for me to get one as well. I dont have recordings of our calls as its illegal to record phone call without person consent, but I have text messages between me and **** that I attached to this case to proof everything that I said above. There were no messages from me harassing **** or threating him, but there are messaged from **** to me telling about the lawyer and saying that Im very aggressive.
  
  I also do not agree with his statement She was not able to understand the simple instructions on how to use this style of humidifier. The only adjustment that was done by us is to put the humidity level at the humidifier to **** per Pauls instruction, as our current humidity level is below 25% (the same humidity level as it was last year without the humidifier).

  
  Im sorry to hear that **** is sick, but hes running a business. We paid for his service and we are not satisfied with his work and his way to communicate with customers. My baby son has an eczema and we needed to install a humidifier to help with the issue. His eczema is getting worse because of the humidity level and we cant wait any longer. We want to get a refund so we would hire another company.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********