Complaints

This profile includes complaints for Village Coin And Metals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Village Coin And Metals

  1345 Route 28 South Yarmouth, MA 02664-4425

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  Village Coin And Metals

  PO Box 43 Barnstable, MA 02630-0043

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/18/24 I dropped off some coins to be to be authenticated and graduated 2 Spanish coins that I thought were shipwreck coins . The owner called me back a few days later and told me I could come pick the 2 shipwreck coins up they were copies. The 1955 1 ** ***** was shipped off for grading certification, he told me to give him six months. I have been going back-and-forth for the past three months which the boss is usuallynot there so Ive gotten turned around at least six times now ,I finally caught up with him last week2/20/25 He said , oh let me look for it. Come back in a couple days They didnt even grade it, which is a lie cause . I have pictures of it and it wasnt that bad of shape that they wouldnt grade it. I have come back now a week later and he has said he lost the coin .How much do you want for it. I had sent to him like in the beginning. I just want my ***** Im not selling it to you because you couldnt afford it if its a real *****, hes assured me that it was real, but says that they didnt grade it so then I asked today can I have the Paperworkplease? He says no thats gone too. then tries to tell me that it had been altered which he had said nothing about that last week. once again , he offers to buy it from me.He goes. Oh you can go online and see the pennies are auctioned off for a dollar to $20.That was a one-of-a-kind ***** it would be worth a lot more than $20. I looked up 1955 double stamp you will not Ifind 1 g ***** but the 1955 double stamped which mine was a little bit double stamped go for $98,000. and 1 g would make it worth way more than that. Once again, I told him its not for sale. I just want my ***** back at this point. I really dont know what to do. lost the paperwork too. I dont I doubt that. So this is my complaint that Im putting in against his business. I also have pictures of the coin but cant seem to attach them to this so if you email me, I could email you the photos of the coin as well

  Business Response

  Date: 03/03/2025

  BBB Complaint # ******** filed on 2/26/2025 by ***** ******. Text to ************. When Ms. ****** came into my store with 3 coins, I advised her that they were all probably copies or modified pieces. As to the 1955 ******* Cent, I told her that it was probably a cut/modified coin. It was definitely NOT a Double Die 1955 ?? see her images. The coin that I took in was not identified in any way as a double die, which is a significantly different coin. The doubling is very obvious, and always noted(see my images) . The difference in value between a 1955 cent and a 1955 double die is considerable. Ms ****** was told when she dropped off the coin that I would have someone look at it, and if it was mint error, we could have it certified. Because of the costs involved, I review any potential coins that are to be submitted for certification with other dealers first. This was done in this situation. The first two pieces were determined to be cast copies of Spanish Shipwreck coins

  , with no value. It was our combined experience that confirmed that 1955 cent was probably cut, and also worthless. It was DEFINITELY NOT a double die, nor in our opinion, a mint error. Ms. ****** was called to pick up the coins. This was one of numerous voice messages advising our opinion of no value. There was no response until a few weeks ago. She had abandoned the coin. She is stretching the truth on coming into the store and going back and forth to see me, and saying that she has come in 6 times. After such a long time, I could not find the coin. Even though the coin was abandoned, I offered to compensate her. She refused any compensation. I believe Ms. ****** is trying to blackmail or scam me to pay her for a worthless coin, after such a long period of time. Also see images sent, Ms. ********* coin, 2 images, and one of a 1955 Double die ******* Cent.

  

  201187229032

  .jpg

  *********** back of 1955 cent

  

  201188429032

  .jpg

  Front of *********** coin

  

  201189306032

  .jpg

  1955 Double Die Cent images

  

  201193705032

  .jpg

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. First off I left it at his shop because he had told me he needed it for 6 months and like I had said I went in several times and he was not in I left messages with two different women the both said come back on another day . I just wish for my coin back at this point the slip I sent you a copy of said he was supposed to get it authenticated and graded the owner tells me hes lost the coin and the paperwork that came back with a coin. What else can I say?

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 03/14/2025

  By her own photo she shows a coin worth less than one cent. By her own words she went at least 6 months before even checking on the coin, 5-6 months after the time she claims she was supposed to pick it up (almost a year after dropping it off). The coin is worth one cent, and was shaved.
  
  The coin was abandoned, and is now gone. If she wants, I am willing to give her another cent.