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Business Profile

Leather

Sur Tan

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date 8/29/24, transaction processed 8/30/24 for $500. I purchased a belt for $45. The merchant confirms transaction but refuses to provide me with an itemized schedule of goods. This prevents me from pursuing with my bank, ****. Merchant threatened to call police on me when I requested this info. Proof of purchase and image of belt were provided by me to merchant via text message.

    Business Response

    Date: 01/05/2025

    Customer was charged $500.00 per **** slip. We do not track items individually, so this could have been more than one item totaling $500.00. We do not use stickers on the belts like the one in the picture the customer provided.

    Customer Answer

    Date: 01/14/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I strongly disagree with the merchants' position as they do not have ledger to back up a transaction made by consumer in good-faith. I have already provided an image of the AUTHENTIC price tag including the merchants' name (SUR TAN). For the merchant to claim that it is not authentic is absolutely ridiculous. If you would like me to resend, I would be happy to. Ultimately, I am afraid that Sur Tan has pulled this scam on many before being called out on it by me. The belt was purchased off the Sale Rack at $45, and was the sole purchase. No other items were purchased. The onus is on Sur Tan to produce a ledger of transactions, as a responsible business should maintain. Further, it leads me to wonder whether Sur Tan has been conducting this underhanded business conduct upon other trusting customers, while avoiding taxes via irresponsible record keeping. 

    Thank you,

    *****

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

Sur Tan is NOT a BBB Accredited Business.

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