We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Daou's Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Daou's Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Daou's Automotive has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased truck oct 2023 , dous inspection was done illegally. This truck should have not passed inspection. With in a week a oil change and 4 tires were needed (tires were unsafe and then at end of October i get a error light, needs catolitoc converter. I returned to Dous and he told me he would fix it for another $4,500. I went to another machnic and it was indeed the converter and Dous shouldent have passed this truck for inspection due to a fail on immissions. This bussiness would not rectify this issue. This truck was sold and inspected with a bad converter.

      Business Response

      Date: 03/08/2024

      I am sorry to hear what happened with the individuals who purchased the vehicle. First, he had the opportunity to go anywhere to get a sticker done he was not obligated to come to me. Second, stickers can not pass emissions due to the obd being plugged into the state inspection machine. It is impossible to pass any vehicle with an emissions problem. The tires at the time of purchase were 3/4 life. The oil was changed before we sold the vehicle. It was his decision 3 weeks later to change the oil and install new tires. He came October 27th to change the oil and there was no complaint or issues with the vehicle at that time, he left satisfied. Third, I do not make these vehicles, I buy them and sell them, a truck with 156,000 miles the limit law only requires seven days to pass inspection sticker. I gave the purchaser 30 days. I what ever the limit law required on used vehicles and beyond the limit. 

      Customer Answer

      Date: 03/08/2024

      I HAVE MORE INFORMATION TO PROVIDE IF NEEDED

      Customer Answer

      Date: 03/11/2024

      My husband and I was sold a truck from Doas Auto, we live in the same town and put our trust in his bussiness. We arrived at Doas Auto and purchased a registared truck from this bussiness. The tires wore wore not yes it was our fault for assuming they were fine due to the passing of inspection. The oil change yes this was on us, we had it changed because it was not changed before purchase. Yes, we did this.  Once the error light came on 33 days later we knew we were scammed (battery unplugged), once Doas Automotive said it will be 4,500 more cause the converter is **** we knew we got scammed. 30 day 30 days, his worked screamed in my face. I left crying. I took the truck else where. In the mean time I looked into filing a small claims suit. I noticed we did not buy a truck from Doas Auto, we went there Mr D*** was at his Auto Sale store but the bill of sale is from another company We have never heard of, yourself *** or something like that. I believe that we were scammed! I believe this is a violation of the corporate transparency act. 

      Customer Answer

      Date: 03/11/2024

       
      Complaint: 21285153

      I am rejecting this response because:

      Sincerely,

      ***********************

    Daou's Automotive is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.