Reviews

Review Details

• Review fromBrian S

  Date: 05/11/2025

  1 star

  Brian S

  Date: 05/11/2025

  Dropped my canvas boat cover off in March and was told it would take about a month to get to. After 6 weeks I began calling to get updates. They kept telling me that they were now starting to work on all the boat covers, and they should be getting it done in a few days. I was constantly being told to call first because they were always "in and out" of the shop. After 2 months, and about 8 phone calls, I just drove to the store, expecting to pick it up, because after the last phone call, it sounded like it should definitely be ready. I had to call, again, to get someone to come to the store at 10:30 on a Saturday morning (I'm sure they were just sitting at home), after him telling me 2 hrs prior that he would be there in an hour. Found my cover not touched, and left with it unprepared. Horrible, horrible service. I don't think they actually do much work there, just lie to people over and over. At least they answer the phone.
  

  Economy Canvas & Awning Co.

  Date: 05/17/2025

  In response to the review from ***** *******, I admit that it took longer than expected to begin the repair process with his cover. We do repairs at the same time since the machines used are different from the ones used for new work. When we begin the repair process, the items are lined up on the table and assessed in the order in which they were received. When Mr. ********* cover got to the assessment point, we discovered that the cover was extremely dirty and would not be worked on in that condition. I informed Mr. ******* that we were willing to clean the cover and hang it out to dry when the weather allowed us to do so. Unfortunately, we had several days of rain and not able to clean and dry the cover. We are the only canvas shop in the area and Spring is the busiest time of the year. We make ourselves available seven days a week and are certainly not sitting home on a Saturday morning. Our telephone history shows that Mr. ******* called four times prior to May 10, not eight. Mr. ******* called on the morning of May 10, and asked if
  his cover was ready. All calls are forwarded to our mobile phones. Russ L******
  answered the call and told Mr. ******* that he was on the road and would be
  returning in about an hour, and he would check the status of the repair and
  call Mr. ******* back with an update. When Mr. L****** returned to the shop,
  Mr. ******* was at our shop before receiving a call on the repair update. He
  then became angry because the cover wasn't ready. We asked Mr. ******* to take his cover to be repaired elsewhere. He then got into his vehicle and drove off quite erratically.