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Business Profile

Credit Union

Pioneer Valley Federal Credit Union

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Pioneer Valley Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pioneer Valley Federal Credit Union has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Tristan M

      Date: 08/03/2023

      Tristan M

      Date: 08/03/2023

      I HAD DEFAULT PAYMENTS WITH PIONEER VALLEY CREDIT UNION..I KEPT IN COMMUNICATION WITH KIM N..I WAS TOLD BY KIM THAT ONCE I MAKE PAYMENTS KEEP IN CONTACT ILL BE OK A LETTER WAS SEND OUT WITH EMAILS IN JULY WHILE WORKING WITH KIM N CONCERNING MY CAR LOAN PAYMENTS...I MADE A PAYMENT ON JULY 14TH I RECEIVED A MESSAGE FROM *** JULY 10TH PIOR TOO THE REPOSSION LETTER I MADE THE PAYMENT NO NEW LETTER WAS SEND OUT I GOT A SECURE MESSAGE JULY 26TH ABOUT A PAYMENT I GET PAID AUGUST 1ST WITH INTENTIONS TOO MAKE A 600 PAYMENT MY CAR WAS TAKEN AUGUST 1ST AT 1140..NO LETTER / CALL OR EMAIL..I CONTACTED KIM AND ****** FROM ******* CONCERNING MY CAR I WAS TOLD I COULDN'T MAKE A PAYMENT FOR THE REALESE OF MY CAR I HAVE TOO GO TOO THE BRANCH ...I WENT TOO THE BRANCH TODAY PAID OFF MY CAR AND WAS ASSETED BY A EMPOLYEE ALONGSIDE TONY WHO TOOK PARTIAL PAYMENT ON MY CARD & REMAINS IN CASH ...SO IT WAS A LIE THE PAYMENT COULDN'T BE MADE WIT MY CARD...THEN I WAS TOLD TOO CALL A NUMBER TOO PICK UP MY CAR I CALLED FROM THE INSTRUCTIONS FROM TONY AND KIM ..THE REP ADVISE ME IT WILL TAKE 4 HRS I FELT IT WAS NOT ACCEPTABLE AS TONY ABOUT IT HE SAID HELL GET IT REALESE NO PHONE OR EMAIL FROM HIM ...I CALL THE NUMBER BACK EXPLAIN IM SITTING IN A DUNKIN DOUNTS WIT MY DAUGHTER THEY FINALLY GIVE ME A NUMBER AND ADDRESS FOR MY CAR...WHEN I CALL THE STORAGE FACILITY THEY SAID THEY CLOSE IN 2MINS I HAVE TOO COME THE NEXT DAY WITH 300 PAYMENT AND A ID ...AFTER PAYING OUT MY CAR AND REPOSSION FEES AND DELAYS ON MY *** BECAUSE OF PIONEER VALLEY CREDIT UNION...CONTACT BACK TONY BECAUSE HE NEVER RETURNED MY CALL ABOUT PICKING UP MY CAR I WAS TOLD ITS MY PROBLEM NOW THE CAR IS PAID OFF AND ITS MY ISSUE NOW

      Pioneer Valley Federal Credit Union

      Date: 08/21/2023

      Thank you for sharing your experience. At Pioneer Valley Credit Union, we're focused on providing exceptional client experience to our members. Your feedback helps us continually work toward that goal.

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