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Business Profile

Duct Cleaning

Duct & Vent Cleaning of America, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Duct Cleaning.

Complaints

This profile includes complaints for Duct & Vent Cleaning of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Duct & Vent Cleaning of America, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a ********************* nonprofit that focuses on making homes safe and healthy for low-income families with children, the elderly, military veterans and people with special needs. Baystate Health refers patients that have asthma to us. We hire contractors to go into the home to do mold remediation, pest control, *********** cleaning, etc. to eliminate asthma triggers.We contracted with Duct & Vent in Springfield, MA to clean ductwork in 5 different homes. They have our credit card on file but failed to send us receipts. Our donors and funders require us to have receipts in order to get reimbursed. Since July, 2022 we have been emailing and calling to get these receipts.I called the owner ***************************, the President and left three messages but he has never returned my call and his staff has been uncooperative. We request the 5 receipts emailed or refund us $782.10 for the services because our funders will not reimburse us.

      Business Response

      Date: 11/23/2022

      This morning as a result of the complaint you forwarded to me I learned that there has been challenges at my company pertaining to providing you the proper receipts and communication to CDC. I was surprised to learn about this as we try to run an organized operations team. It seems like we dropped the ball on this. This past early September we had a change in personnel to the invoicing role and we are still catching a few errors from the past party responsible for invoicing.Moving forward providing receipts should not be a issue. Our new invoicing clerk has a very strong grasp on processing her work in a timely manner. She sent CDC the requested receipts a little while ago. In fact she also spoke with ******* and reviewed the situation. 

      In one email ******* was describing ******* comment about ******* being rather unpleasant about the receipt issue itself.
      I am sorry this occurred and we are addressing it. 

      We informed CDC and provided them direct contact information for our Operations Manager. I also gave ******* my cell phone number to call me with any concerns. 

    Duct & Vent Cleaning of America, Inc. is NOT a BBB Accredited Business.

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