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Business Profile

General Contractor

EZ Construction, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/7/2024, I, ***** ******, entered into an agreement with EZ Construction for the construction of a new bathroom on the second floor of my residence along with a new window in the first bathroom. I signed such agreement for a total of $29,400. Due on 5/7 was 30%, which I paid electronically from by bank account through a link, the company provided. By the 2nd week in July, contractor reached out and explain that there will be a delay due to structural changes to the job they were working on. I exchange several e mails with contractor, until they stopped responding. I emailed 14 days ago in which they promised to put a check in the mail, because they were unable to do the work. I reached out again and they never sent me the check. At this point, they are not responding to my calls. All I want is my $8,820 I gave for deposit on 5/7/24.

    Business Response

    Date: 09/16/2024

    We did receive communication from ***** on Aug 28th that she wanted to cancel her contract with EZ Construction. We did inform her that a check would go out around 9/9/2024.***** reached out on 9/10/2024 stating she did not receive the check in the mail. I responded to her on 9/12/2024 that I would verify with the owner that the check was delivered to the post office. She requested that a check be hand delivered or that a refund was made to her account. She at this point stated she would be taking legal action. I then explained that unfortunately we could not deliver a check in person and did not have the capability to refund an account. I was informed by management that the check did not make it to the post office on Monday and since legal action was being taken we would hold off on sending the refund until we could communicate with our legal associates. In our contract we do request a signed Notice of Cancellation in order to cancel and issue payment (attached to contract) this has not been signed or returned to us at this point. Per legal counsel, since legal action has been threatened we have been advised not to communicate with this client further.

EZ Construction, LLC is NOT a BBB Accredited Business.

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