Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband ***************************** had spoken to *************************** in October *************************************************** our home. P & P Services was hired in October 2023. While we didn't have any heat for about 2 weeks as the heating system was being worked on. In November of 2023 the heating and cooling system was done. A week after, the heating was not heating properly wouldn't turn on certain times in the day, leaving us in the cold. He was called to fix the problem. ***** didn't come out. He explained over the phone only. When asked where the manual for the control. He explained he threw it out without asking. I called later on during the week with more issues kept occurring. As we suffered during certain moments of cold, *********************** didn't answer the phone anymore. As the summer arrived around the corner, we were happy to use the cooling system. It completely didn't work at all causing myself and my dogs to suffer. I had to place 3 AC in my home, because *************************** never responded to any phone calls, face message and other numbers that I could find on the paperwork. I had on hand. His business number box always full never gets emptied out that no messages can be left. I want a full reimbursement because of all the hardship this has caused us. Also, I want the picture of the equipment that was placed in my basement taken down from his ******** page as well. No permission was asked to use my home as advertisement.

  Business Response

  Date: 08/19/2024

  Hello to bbb responded

  this is ***** from Pp Services , this person call me  one time only i spoke with her about the thermostat  which was her only consern and w3as address to me with this call. she haves all the papers for the units because she used it  for the state rebate rebate which has model numbers and serial numbers.

  she  and the husband knows my cell numbers, after that call  she never call me back if i knew she has a problem i would have come back to the house and checked, after the job was completed the city inspector for the town come and inspect my jod and the job passed inspection and passed after that the gas company came installed the meter and we started the furnace everything was working perfect when job was completed . her phone call for for the termastate nothing else was address. my ******** does not provided any address or name on the job therefore its just a pic of the joob completed which are my pictures on my phone of a job i did. 

  gas line ,fuenance install, evaporator install flue pipe install and everthing pass inspetion.

  she was  supost to  call me for summer maintenances and they havent call me, the same way she contacted you guys she could have done to me and address her conserns.

  thank you so much *********************** P & P Services