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Business Profile

Internet Services

Omnipoint Technology, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Below are the tickets that were created, that I put as urgent and immediately the tickets were put into resolved when they were not resolved at all. I still could not connect to the 5G, only the 2.4G and then being lied to about that my new router was sent out on Monday when it really was not shipped out at all as per the ticket when the *** is asking for a label asap for it to shipped out and I was informed that a tracking number was supposed to be given to me as mentioned in another ticket I created that was immediately resolved. Its not just about just the dishonesty about the router, I do not believe that this is fairness when initially in the beginning when.i first set up service I had mentioned several times, that I am needing the internet service primarily for my work from home position, a 2.4G plan is not sufficient for any virtual work from home job., a 2.4G is solely used for a guest network which I had in fact discussed the highest quality of speed for the 2.4G and 5G for ****** and the 9.00 for leasing the router

    Business Response

    Date: 01/10/2025

    The customer has received all services as promised. A new router was sent to the customer at no additional charge.

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened an account with Omnipoint for internet service in January of this year. I didn't finally get my modem until February although I already paid for service in January. On February 29th around midnight I lost my internet connection. I tried opening a trouble ticket twice and both times the ticket was closed after a couple of days without any resolution or attempt to contact me. I tried calling customer support. The first time, after going through the menu, my call was transferred to a woman who told me I reached a private number and she was tired of getting calls from Omnipoint's customers. The subsequent times I've tried calling I'm on hold until I finally just get voice mail. No one has called me back. I have not used their services since February but they are still trying to bill me.

    Business Response

    Date: 05/22/2024

    BBB has received a message from the consumer stating that they have been contacted directly by the business, they have returned their modem to the business, their account has been suspended, and they should not be billed further.

    Customer Answer

    Date: 05/22/2024

     
    Better Business Bureau:

    I have reviewed the updates in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have returned their MODEM and they appear to have finally closed out my account.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined this company on May 6th for internet service only. I qualified aor the lifeline ACP program. So I paid $ 30 on that . After a few days I start to look into why I havent been receiving service. I found out I needed a router. I needed to buy it. They ranged in price from $439 to over $1000. Had I known this I never would have picked them for my internet service provider. So I decide I want to cancel my account and cut my losses. It took over 2 weeks of emails and phone calls before I finally received acknowledgement from them. First I was told they do not have a $ 30 internet plan. Cheapest was $49.99. ACP would pay 30 of it and I was responsible for the rest. Second I brought up the router situation. Yes I would need to purchase a router however they would lease one for $9 a month. I said I can't pay til June 1st. Was told no worries. I would get and invoice in the mail with the price difference of $30 from the ACP program and the price of the leasing of the router. Now June 6th arrives and I have no invoice and no way to pick up the signal I paid for in May. I get an email with a bill of 30$ even for service thru July 5th. It is now June 21st. I've called and emailed complaining and wanting to terminate service I'm paying for that I can't use. Instead I have received 3 automated emails telling me my account is delinquent and if I don't pay they could suspend service. I'm getting penalized for something I'm not receiving and have no way of getting. I feel omnipoint Technology does not give you all the information needed to decide what's right for you, they are not very informative, there is virtually no communication with a human no matter how you you try, and I'm unable to get service elsewhere until my account with them is terminated which is what I've been trying to do for over a month. I am no cl9ser to ending my misery with them or enjoying "The Curse of Oak Island" on * * ** I don't know what to do. I don't want this on my credit report.

    Business Response

    Date: 07/10/2023

    Customer does not have to pay. Customer may transfer benefit anytime.

    Customer Answer

    Date: 07/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

    Customer Answer

    Date: 08/13/2023

    After closing my Account they have sent another invoice for a ridiculous amount  of money.  How can this business still be allowed to harass me after they have closed my account. 

    Customer Answer

    Date: 08/14/2023


    Complaint: ********

    I am rejecting this response because:

    After closing my Account they have sent another invoice for a ridiculous amount  of money.  How can this business still be allowed to harass me after they have closed my account. 

    Sincerely,

    *******************

    Business Response

    Date: 08/31/2023

    BBB spoke directly with the business and they advised that there was a technical error and they have removed the $3.87 charge from her account.

Omnipoint Technology, Inc is NOT a BBB Accredited Business.

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