We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Services

Rey's Used Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/17/24 $337.97 We had purchased a used ******* Dryer from Reys Appliances. Upon using it, it was loud and shaky. After a few uses the clothes started to smell burnt. Ultimately the dryer stopped working due to an electrical fire in the control panel. We called and they came to our apartment with another dryer of the same model and replaced it. We requested that they installed a strain relief connector. Immediately the dryer was extremely loud and shaky making it unusable. After 2 defective dryers at this point we would like a refund and to not have to deal with this business in trying to get it fixed. It is completely unacceptable to have a no refund policy at a used appliance place knowing that there more likely will be problems.

    Customer Answer

    Date: 10/08/2024

    I have not heard anything from them as well. 

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 5th 2024 purchase refrigerator. Good Transaction refrigerator was delivered and installed the following week.3/12/24. Immediately there was a problem with the ice maker and water system. March 15th repair person came unable to fix, said he would return with part on Monday. Didn't arrive no communication. Took time from work to be available. Said they'd be here on 3/21 with new sensor. Didn't arrive!! Again time taken from work Repair man came 3/22 Still not fixed. Several promises made to come. NOTHING! Still not working and no reply from Rey's

  • Initial Complaint

    Date:09/21/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8.16.2023: picked out a refrigerator, Brandon R employee at Rey's Appliances ******************************************************, provided me with an invoice $950 plus $50 delivery. 8.21.2023, Brandon R sent the invoice directly to ************************************ 9.5.2023, Reynaldo P, refused to sell the fridge because he said his wife wanted it. No sold sign, was on the fridge. Both Wanda and Brandon confirmed that the frig did not have a sign on it. So, Reynaldo agreed to sell the frig and asked Brandon to provide a new invoice. While on the phone with Kathryn T with ***, Brandon and she put together the invoice and Brandon sent it to her email address with full description, price and serial number/model. 9.6.2023, Kathryn reported that Rey's Appliance contacted her to inquire about payment. Kathryn reported that payments go out every Friday to vendors and that a commitment letter will come first to confirm payment is going to be made to Rey's Appliances. 9.11.2023, commitment letter was sent to all vendors including Rey's Appliance for payment. Friday, 9.15.2023, payment sent. 9.18.2023, Payment received. I went to schedule delivery, Rey's Appliance reported to my mom and I "I am the owner, and I did not sign any agreement." So because his wife wants the frig. Reynaldo refuses to deliver the frig and says, that he is giving it to his wife, but that he could give a different one, but that it is not the same as the one purchased already. Rey's says that it is not about the money, but still refuses to deliver. I filed a police report and reported this to ****** **, since they are the buyer, and I am the receiver. This is government funds and he will not deliver my frig and my kids need a frig. the apartment did not come with appliances

Rey's Used Appliances is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.