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Business Profile

Optometrist

Robins Eyecare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 18th 2024, I attended Robins ******** for. New Patient Eye exam. This transaction was paid out of pocket for a total $160. This amount was charged from my bank account on 7/19/2024. A few weeks after, I received a text message from Robins ******** stating I had a balance on my account. I replied questioning the balance and proceeded to inform them the transaction for the amount they were billing me went through. I made nothing else of the matter as I was certain I had no debt with the office. On 3/13/2025, I received a bill from Robins Eyecare requesting the same amount. On Friday 3/14/2025, I decided to go personally with a bank statement in hand which showed proof of the payment being removed from my account. When I arrived, I explained my reason for visit and the staff told me the owner was in charge of these matter. An older Caucasian female with eyeglasses approached me and began to speak to me stating that "her bank did not receive the money". I explained that unfortunately, that was not my problem. I then proceeded to say that I paid with my debit card and have proof from my bank showing the transaction being processed successfully. She continued to press on the matter as to trying to get me to make the payment. I then requested the staff member to make a copy of my bank statement (with account information redacted) and keep it for their investigation records.

    Business Response

    Date: 04/01/2025

    Please see attached document. Due to HIPAA privacy rules, we are not able to confirm or deny the individual in the complaint is a patient, or respond in a public forum.  It is our policy to communicate directly with the individual which we have done in the attached document.  

    Business Response

    Date: 04/01/2025

    Attached is a copy of the document sent to ***** ******* for you records.  It was sent as an attachment in the reply to ************* our office policy is to not respond on public forums in any way to ensure privacy is met - even with a HIPAA authorization.  Please let me know if you have any questions.

    ***** Robins

    Practice Administrator

    ************

Robins Eyecare is NOT a BBB Accredited Business.

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