Complaints

This profile includes complaints for Worthington Construction Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Worthington Construction Group Inc

  254 Worthington St Springfield, MA 01103

  
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  Worthington Construction Group Inc

  PO Box 506 Springfield, MA 01101

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contractor was paid on three separate occasions, one which includes the deductible amount of $2,500. It was never suggested the work would not be paid, so to find a lien was placed on the property came as a shock and was unwarranted. Check Number ********** Payment amount: $4,843.37 Issued on 2/10/23 Honored on 4/4/23 Check Number ********** Payment amount: $3,009.75 Issued on 4/14/23 Honored on 5/5/23 The checks were issued directly to policyholder and signed over to the Worthington Construction Group, totaling $10,353.12. The construction company placed a lien on the property. When I paid the deductible, he had me sign a document out in the bank parking lot at his truck and will not send me copies. During the process, the roof leaked into first floor, repeatedly called to fix or repair shoddy work, my fiancee stepped on a roofing nail, I got a flat from a roofing nail, neglected to clean up hundreds of nails and damaged the gutters.Contractor keeps texting for money, has not stopped calling and sent an additional bill to the insurance company, then placed a lien on my property. AT A LOSS as to what to do.

  

  Business Response

  Date: 08/24/2024

  After sustaining damage to her home, *********************** hired us as contractors to work with her insurance carrier to repair the damage on her roof and her interior due to wind and water damage.  She signed an Assignment of Claim Direction of Pay contract  which signed over the ownership of her claim and all of its proceeds to Worthington Construction Group with her deductible being the only funds she is responsible for paying.  Her insurance carrier was particularly difficult to work with and only wanted to patch shingles that came off in the storm and not resolve the water damage that had occurred upstairs because of it.  Worthington Constructions team spent months negotiating with her carrier to fully cover her roof between the dates of 07/20/2022 and 04/13/2023 and we succeeded after three quarters of a pay in getting ****************** a full roof replacement to maintain the value of her home. 

  
  ****************** avoided paying the deductible up front, but because we did not want more damage to occur on her roof we agreed to collect it afterwards.  We were paid the Actual Cash Value of the claim, and many times explained to her that we could not collect the rest of the insurance proceeds which legally belong to us if she withheld the deductible, which she continued to do for another 15 months until payment was received on 06/05/2024. 
  Within that time the company owner, Anthony M, had been periodically texting ****************** asking to collect the deductible and wrap this up as the job had been dragged out for two years due to her unwillingness to pay what she squarely owed.  There was an incident where his phone autocorrected via talk-to-text and included the word love in his correspondence to her which was clearly a mistake and completely irrelevant to the issue at hand. 

  
  We went ahead and invoiced for the Depreciation on the claim, amounting to $9,501.02, on 06/28/2024.   Seeing as the claim total is $19,854.14 this is a significant amount of the work we performed.  The insurance carrier wrongly issued the funds via check by mail listing ****************** as the sole payee and mailing it directly to her.  Upon being notified of this she promptly ceased communication with us and stopped picking up our phone calls.  As a last resort we filed a Notice of Contract against her property, and emailed her stating that we are happy to schedule a time to release this if she met us as the ****** Office and signed over the check.  We are not asking for additional funds, nor are we asking for funds out of her pocket; only the funds issued by the insurance company for a claim which we legally own.  ****************** is attempting to steal $9,501.02, so when she states she is at a loss for what to do the remedy to that is very simple: pay us what you owe us and we will gladly remove the filings against your property. 

  
  Thank you for your time.