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Business Profile

Self Laundry Service

Laundromax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8:44 Monday Feb 5 I'm here at laundromat on liberty st Springfield again this washers machine not filling up with water laundry attendees don't do Anything to help reimburse me or anything left my phone number to manager never got a reply today Machi e not working and laundry attendees just laughed in my face and said that hoe these ppl operate no ****** given about the costumer

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A dryer here caught on fire burning my daughters clothes. The guy working, "Jay" said he would take both my daughters phone number and mine and the manager would contact us Monday (the following day). I waited until 3 pm. No one contacted me. I called there and Poala, the manager was disgustingly rude, unhelpful and dismissive. She told me "Jay" never gave her any numbers to follow up on and that he said there was a fire Sunday but it was my daughters fault and that I likely wont be reimbursed because she had something in the dryer that caused the fire. SHE HAD CLOTHES IN THE DRYERRR AND A SHEET!! I asked how she could have possibly caused the fire, she told me she will reach out to her DM and have them call me, I responded "like you did" she said what, I said like you did with the number she didn't have. She hung up on me. I tried to call back the said she left.

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