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Business Profile

Self Laundry Service

Laundromax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/03/22 I went to Laundromax located at 57 Allen Street Springfield Ma. I dropped off my king size Hotel Collection European collection white goose down comforter(valued at $400) for the full service cleaning at 5:19pm. The cleaning cost me $11. The full service cleaning usually takes a few hours and the usually call me when it’s done. I showed up the following day and I was informed that my comforter was no where to be found. I was advised that they had to go through camera footage to see what had happened to my comforter. It was discovered that my comforter was given to someone it didn’t belong to. The manager has been no help she has advised me that the only thing she can do is write a letter to corporate and wait to see what they say. I have requested corporates number and they stated there is no number to corporate available. It has been well over 2 weeks and I have heard nothing back and the manager has stated she can’t do anything unless she hears from corporate. I am extremely frustrated because I left my property with them and they lost my property and they are not taking any responsibility for their mistake.

Laundromax is NOT a BBB Accredited Business.

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