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Business Profile

Small Appliance Services

Salemi Appliance Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a hood to go over my stove on 3/20/23 and also paid for installation. The installation was done incorrectly and I am unable to use it because it is a fire hazard. After installation I was reviewing their work and saw the bent piping to try to acomodate their installation which again is causing a fire hazard. The installers also damaged my cook top and back splash; there is a large piece now missing off my cook top as well as several scratches that were not there, for the back splash several pieces broke off. I called Salemis several times to try to resolve this and have it installed correctly but they are denying any of my requests.

    Business Response

    Date: 05/10/2023

    we texted on 3/25/23 saying we would be in contact to correct the installation; we called back on Monday 3/27/23 and left a message to contact us. we called again on 3/29/23 and to pick a new hood so we can swap out to a hood that would work. we never heard back from customer so we emailed customer on 3/29/23 stating that we need to pick out a new hood to correct the installation and needed a model/serial number to fix the range; never heard back from customer. we emailed again on 4/4/23 asking to get in touch with us to correct the issue and still no response. have been waiting to hear back from customer since.

    Business Response

    Date: 05/11/2023

    We will need to pick out a different hood to work. come down to the store anytime or give us a call and we can discuss different options. the hood that is currently installed will not work for that location. we will need to find a hood that has a deeper duct cover to cover the opening correctly. i went through the emails we sent and we did mistype the email so i could see why you never received our emails. either way give us a call or stop in the store so we can resolve the issue and go with a different hood.

    Customer Answer

    Date: 05/14/2023

     
    Complaint: ********

    I am rejecting this response because:

    Please see the attachment of what the business just emailed me, if they sent the email to the incorrect address I believe they would have received an undelivered email?


    I don’t want anything to do with the Salemi business, I want them to come pick up the hood they installed, with my money back and fix the top of my stove they cracked/chipped.

    Again I can gladly provide phone records that I received no phone calls from Salemis.

    Sincerely,

    ***** *******

Salemi Appliance Service is NOT a BBB Accredited Business.

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