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Business Profile

Tire Dealers

Roll In Roll Out Tire Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Check engine light was on I had the car towed to roll in roll out tire service. The codes were p0016 and p0017 ( can shaft sensor) I was told it would around $300 when I asked for the price before getting a ride to get my car. Upon getting there I was handed a hand type receipt , with one part listed and the 3 lines of "null' the receipt said 388.10 but my card was charged $413.10 when I got in my car the check engine light was still on and still has the same codes they claimed to have fixed. I told the person at the desk and they said it's the timing chain but upon checking with OnStar and advanced auto it is the same codes as the sensors they claimed to fix. I just want my money back as they didn't do the job they said they did. Pictures included of check engine light still being on with a personal scanner and diagnostic report from OnStar showing it wasn't fixed. The receipt I was given with a hand written total that included tax and the screenshot from my bank with the amount I was actually charged. My car now drives twice as bad as it did before this shop touched my car.

    Business Response

    Date: 01/31/2023

    hi good the vehicle in question was brought to us by miss ******* ****** boyfriend  to check why the car had a check engine light on 

    after scanning the vehicle we determined crank position sensors needed to be changed and we did but it did not take the light off we got back to the customer in question boyfriend

    and explained to him our findings which were  to check timing . this when he said he taken the car to some shop prior to his visit to our shop who had done the timing job on the car .

    on discovering that we recommended they take the job  back to that shop since it was under warranty . we billed him for the job we did of the two sensors which came to $388 .00 plus tax  

Roll In Roll Out Tire Service is NOT a BBB Accredited Business.

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