We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Baths

Bath Fitter
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Bathfitter located at ***************************************************** to install a tub liner, which is guaranteed for life, but we have had nothing but problems since it has been put in. We were told that it is under warranty for life but every month, water was getting under the tub liner and when we call them, they would come out and drain it and charge us $200 on something that was warrantied for life. This last time, they told us to call a plumber because they thought it was a gasket. We hired a plumber and they gave me a report. It has nothing to do with a gasket. He took pictures and I also have pictures. Behind the wall there is an opening where you can see and there is no water. So they are just trying to not fix this issue. So much water pressure that is built up under the liner has caused a crack in the tub near the drain. I have called Bathfitter over 10 times to resolve the issue and they have not responded. I also have an invoice from *****************. Right now between the liner and tub is full of water so everytime you shower it is very wavy and dangerous. I am afraid someone is going to fall and get hurt. Please help us in any way that you can. This is an urgent matter. Bathfitter also states in its advertisement that it is guaranteed for life and no seams, which is a lie. Please help. I would also not recommend them to anyone, because of this situation. Thank you. My next action is court, but I am trying to resolve this with them. I really just want my tub fixed.

    Customer Answer

    Date: 02/24/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 03/20/2024

    This job was originally done in March of 2006. We have been back to property a minimum of 5 times to drain water from in between the existing tub and the liner. The ******* were told numerous times that the shower valve which we did not install as part of the job that we did in 06 needed to be replaced. I was there personally on 5/26/23 drained the water and showed ************** the cause of the problem and what had to be done to remedy the problem. From our last conversations the valve has still not been fixed. We are not going to keep going back to drain and resilicone if they won't take care of the problem valve. The lifetime warranty BathFitter offers is on the acrylic material against defects in the material which this is not. If they want to send me an invoice showing the valve has been replaced, I will send someone to take care of the water in between.

Bath Fitter is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.