Complaints

This profile includes complaints for Merrimack Valley Oral Surgeons's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Merrimack Valley Oral Surgeons has 2 locations, listed below.

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  Merrimack Valley Oral Surgeons

  88 Montvale Ave Ste 5 Stoneham, MA 02180-3644

• 

  Merrimack Valley Oral Surgeons

  33 Bartlett St Lowell, MA 01852-1334

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this business on 2/12/25 for a root canal evaluation and then a root canal. I had endocarditis 7 months prior and broke the tooth last week. My dentist referred me to an endontist. I went on ****** website under my plan and they showed this business. I made the appointment and they called 2/12/25 to change it to the next day since the dentist that was under my plan was not in that day. On 2/14/25 they called me to say that they do not take my insurance. After calling my insurance and calling places they recommended and getting no where, ***** gave me an authorization code to provide this business that they will cover it for anywhere for 60 days. So, on 2/14/25, I call to let them know. The female insisted that that is not how they do things. That she does this every day and that if they dont cover it, they need to get paid. I explained the situation, the seriousness with my heart condition and the time sensitivity, that I just spoke with Aetna and they gave me this code to call anywhere and they will pay. She refused to except the code and that I will have to pay out of pocket. Even though Aetna lists them as covering, wasnt even giving me the out of network coverage, it was like I had no insurance. After being given such an attitude and her fighting with me that she wont use the authorization and I would have to pay out of pocket, I had to cancel. This is super important and she just did not want to do her job, so it puts my health in jeopardy. The place is just shady.

• Initial Complaint

  Date:11/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I typically refrain from leaving negative reviews for businesses, but I must express my profound dissatisfaction with this establishment. Waiting for two months for an appointment, only to have it canceled on the day of, is utterly unacceptable. To make matters worse, the unprofessional behavior I encountered when calling to confirm my appointment, with the staff member resorting to derogatory language, is inexcusable. The lack of professionalism is abysmal, and it appears they harbor racial biases and a complete disregard for their patients. It is imperative that they invest in serious training and development for their customer representatives, as their current staff appears to be a collection of immature individuals lacking competence.

  Business Response

  Date: 11/09/2023

  The individual called to confirm her appointment the receptionist asked for her date of birth to look her up, the individuals phone was very staticky, the receptionist could not hear what she was saying she asked the individual to hold on for a moment, the individual hung and called right back, the receptionist again asked her for her date of birth but the phone was still staticky, the individual hung up again, this happened a few times, on the last time the individual called back she was yelling and swearing at the receptionist who then asked her co-worker to take over the call, the next receptionist picked up the call and began asking the required questions asked of all patients and was trying to add her into the schedule since we could not locate her appointment with the date of birth she was providing  and the individual swore and used vulgarity and called her and the office stupid, at this point the receptionist explained to the individual that the office does not tolerate that type of behavior and being spoken to in that way as well as using vulgarity and curse words.  The individual was told she would have to seek treatment elsewhere.

  Customer Answer

  Date: 11/09/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Witerland