Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Auto Shipping dispatched our order to ship our daughter 2011 to ******** ******** on Aug 10th they were to call on the 14th with pick up time but we had to keep calling them finally heard from the driver around 5 pm on Monday and he picked it up that night Monday at 8 pm down the street from our home. Her car was the last loaded of 3 that's all they carry it was guaranteed to be there no later than Aug 18th, but estimated late Tuesday or early Wednesday. The car was just inspected late Friday Aug 12 th for new inspection ******************* in Mansfield did all necessary items like brakes, wheel bearing, sway bar etc to insure that it would be good for next 7 months the Trunk worked and there were NO dents on the truck no breakage of the vinyl around inside of trunk and the latch worked and locked securely. My daughter packed two bags of clothes in IKEA bags that were allowed. Dispatch in ********* told my wife on Aug 17th that there was a delay and two extra cars picked up after dropping off two and that my daughters car would not be there till 4 to 6pm on the 18th driver didn't show up till 7pm. He wanted more money than what we were told and what was on our papers. My wife finally just gave him the $934 in cash it was a busy parking lot and he was parked next to big trees. The driver never mentioned that he had damaged her car. My wife drive 9 min down the rode to daughters college where they immediately tried to pop open the trunk my daughter saw the ********** creaked open there was a crack in back window tire ******************* but her clothes were there. we starting calling the driver/ and dispatch they wouldn't take our calls. I have screen shots all before 7;30 pm. My daughter texted photos. The lady ******** said nope you gave it to us with a brocken trunk we told her no and that it would not even stay locked now! They refused to take any calls from us texted me two pictures of back of car but the driver was kneeling when hetook it now we know

  Business Response

  Date: 09/27/2022

  Tell us why here...My company transported a car for this customer, the car is an old ****** altima, scratched, dented, with a lot of damage to the vehicle, we have photos to prove that when we picked up the vehicle it did not have the damage reported here, and we also have photos from the delivery also showing the vehicle in the same conditions as when we took the pickup, we even have videos with time, date and place to prove that they are liars trying to make easy money, dishonest people wanting to take advantage, the owner of the car signed the *** on delivery of the car, the question is: if the car had damage as she is reporting here, why did she sign the *** and pay for the transport? when you sign the *** you recognize that you are receiving the car the same way he was in the pickup, we have the *** signed by this lady there, we have all the proof to show that they are liars without character.