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Business Profile

Basement Waterproofing

Strongmen Waterproofing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Basement Waterproofing.

Complaints

This profile includes complaints for Strongmen Waterproofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Strongmen Waterproofing has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Agreed on August 15 2024 with Strong man waterproofing company toinstall sump pump and backup batteries at my address. The total cost would be $3750. I paid by check half as a Down payment $(1875) secheduled work for sept 7. When workmen came they could not install the pump because of asbestos flooring. I told the workmen that I had told the sales person that it was asbestos tile on the floor, and the sales person said that the workmen could take that up themselves. So I agreed to find someone to take up the asbestos that took about a month. I then called the company for them to do the work and no one would answer my calls. It Took a week for someone to get back to me. When they finally got back to me, they were very apologetic and said that the owner was experiencing family problems. They assured me that they would be out on December 12 to do the work they did not show up on December 12. I called them for another three days and finally someone called me back saying that they were having supply issues. at that point I felt that I could no longer trust this company to do the work and asked for my refund of the down payment. The receptionist said that shed have to talk to the owner and she would call me back. Ive waited four days and Ive gotten no return call and Ive called them and there isnt anyone to pick up the phone.

      Customer Answer

      Date: 01/10/2025

      I have not heard from the business in response to my complaint.

    Strongmen Waterproofing is NOT a BBB Accredited Business.

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