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Business Profile

Driving Lessons

TNT Driving School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving Lessons.

Complaints

This profile includes complaints for TNT Driving School's headquarters and its corporate-owned locations. To view all corporate locations, see

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TNT Driving School has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased driving hours according to state regulations for my two daughters. They received their permit on October 2, 2024 and were then eligible to begin theirdriving hours. After paying nearly $1300, TNT driving has not made available driving hours to fulfill requirements that typically take approximately six months. I have reached out to the company on at least half dozen occasions asking if they will be addingmore driving hours to their schedule. Every week I am told check the portal. Every week there is one or no lessons available for school aged students. The company To the best of my knowledge has not made any effort to add hours or accommodate the many students they have trying to schedule hours. Every time I reach out, they tell me keep checking the portal, which for five months has resulted in our ability to secure only half required lessons in total since they only have 0-1 lessons available weekly. We are so frustrated to have paid good money for a service that is not available.

      Business Response

      Date: 03/06/2025

      To whom it may concern,

      We are a driving school that services several towns in the *************. In ************* the student needs to have a permit for 6 months to the day before they are eligible for their license. Our website clearly states that our program takes a minimum of 6 months after a full payment is received. Ms. ******** did not fully pay till 10/11/2024 for both her daughters.

      Even at this rate they are not eligible till April 2 - 11, 2025. We have several cancellations from the family because of other commitments the girls had. They were never charged for the cancellations.

      Even with the cancellations Livi has finished 10 out of 18 of the required hours and has another one sceduled

      **** has finished 10 out of 18 also. They are on course to finish the program on time !

      We will issue Ms. ******** a refund of the unused portion of their Driving. We will calculate the amount as per the contract they signed. In the meantime we will cancel all upcoming work so they don't get charged.

      please let me know if you need any documentation.

      Thank you

      ***** TNT

       

      Customer Answer

      Date: 03/06/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ********

    TNT Driving School is NOT a BBB Accredited Business.

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