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Business Profile

Gutters

J.L.M. Gutter Cleaning Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for J.L.M. Gutter Cleaning Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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J.L.M. Gutter Cleaning Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/26/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During the gutter cleaning appointment, the company showed up unannounced and proceeded to blow leaves out of the gutters and onto the lunches we were eating outside from the opposite side of the house. I complained and they said they sent a new crew out. They billed me and I paid the bill using my bank's bill payment service. Now the company is saying months later that they never got the payment, despite bank records showing payment was delivered. The company does bad work and claims it never got the payment.

      Business Response

      Date: 11/03/2022

      Tell us why here...

      The customer, *****************************, had a contract with JLM Gutter Cleaning Service giving us authority to go out certain times of the year for gutter cleanings without being notified. Had we known the customer wanted to be notified before going to his location, it would have been done. We did apologize for ruining his lunch with his family and discounted him $40.00. As per his request, we no longer service him unless he calls us. We also never received his first payment of $125.00 but we received his second payment on November 2nd after several attempts. Any other questions, please feel free to contact us.

      Thank you,

      ***********************

      Customer Answer

      Date: 11/04/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does partially satisfy my issues and/or concerns in reference to complaint #********. However, the information provided regarding advance notice of visits does not reflect the policy communicated in several phone calls and does not explain the lack of ringing a doorbell or other form of notice upon arrival.  That said, I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    J.L.M. Gutter Cleaning Service is NOT a BBB Accredited Business.

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