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Business Profile

Window and Door Installation

Superior Window and Doors, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 14, 2024 I gave ********************************* of Superior Window and Doors a deposit check (#***) of $1,828.20 to replace a broken window at my daughter's home at ********************************************. He told me the window would be installed around February. After numerous calls to **** he finally committed to an installation date of Friday, April 26. That morning I received a call from him saying he broke the window putting it into his truck. I asked for a picture of it, which I did not received. He said he would contact his supplier and see how quickly a replacement window could get here. I told him I wanted a refund. He said he would file a claim and I would receive the refund that week. ******* no longer returns my calls or emails.

    Customer Answer

    Date: 05/29/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:12/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted the business to replace windows in our home. After repeated delays, the business refused to provide any information or timelines and, on 06-November, agreed to refund our deposit. They have refused to tell us how or when they will return our money. All of this is documented in email.The business has also repeatedly refused to provide any of the following:1. Whether they are licensed to work in MA and their license info 2. Whether they carry liability insurance or are bonded 3. Proof or documentation that they placed the order for the windows 4. Proof or documentation that they requested any building permits Over the past month, the business' email address has also stopped working on multiple occasions without explanation.

Superior Window and Doors, LLC is NOT a BBB Accredited Business.

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