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Business Profile

Home Improvement

Andrew Croteau

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

This profile includes complaints for Andrew Croteau's headquarters and its corporate-owned locations. To view all corporate locations, see

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Andrew Croteau has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around August 4, 2022 we hired Andrew to do some contractor things in our home. We gave him $8000 as a down payment for materials. He proceeded to tell us it would be a week for materials to arrive and to start the projects those days after. I asked him where the materials were two or three separate occasions he mentioned that they would be there definitely and they werent. I asked for an order confirmation number or receipt which she could not provide and was making excuses on the order he then got angry with how many times we asked for the order was or if we could have a receipt and verbally terminated our contract that we had signed it is now a month later and still no funds Were returned after he mentioned that he would return the money because he terminate the contract and didnt want to do the work for us.

    • Initial Complaint

      Date:09/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 2nd 2021, I paid **** Croteau $6,500 for materials for a fencing job to fence in my back yard. Since then he has proceeded to give me excuses as to why my materials havent been delivered and why he had delays installing my fence. He was unable to provide me with an invoice for the material purchase, and never provided any services. I requested a refund of my funds on November 16th 2021 and have yet to see the refund despite many text messages back and forth promising a full refund.

    Andrew Croteau is NOT a BBB Accredited Business.

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