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Business Profile

Lawn Mower Repair

Cutting Edge Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mower Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw on FB that a local company would come to the house to perform maintenance on lawn mowers. On 9/8/22 I emailed Cutting Edge Services to schedule services. They performed the full maintenance on my riding mower on 9/22/22. They promised to come back the following week to replace the carburetor on my string trimmer, but never showed or responded to inquiries. On 10/6/22provided ***************, the owner, with a photo showing that there was a large puddle of oil under the mower. He called and said it must be a faulty filter and they'd replace it right away. I also told him the mower no longer had the power to make up grades and hills. On 10/13/22, his assistant, **** changed the filter. I sent **** a photo showing oil on the floor again. He thought it might just be left over. I sent a second photo of on cardboard I placed under mower 15 minutes before. **** said he would talk to **** about returning the next week. No response from either. ***** does answer his phone, have voicemail or text capability. I emailed him a request to call, but I haven't heard from him. I want the oil leak and the lack of power repaired. These were not issues before his maintenance work.

    Customer Answer

    Date: 10/31/2022

    I contacted him through a recommendation on FB. Attached is a copy of his business card. I think he is from the ********** / South ********* area.


    ***************** number is ************ and his email address is ******************************* His employee/partner is **** and his number is ************.

    Do you want to try to send copies text and email messages?

Cutting Edge Services is NOT a BBB Accredited Business.

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