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Business Profile

Direct Mail Advertising

Globe Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Direct Mail Advertising.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called 2 x to ask that Globe direct stop sending my flyers to my address. They have on file that they are not to deliver to all three addresses that go to my residence and still the newspapers are coming to our house. I really don't like the waste and wish it to stop- but the process is going on a year now. I request they not send me anything. I want a block on this address for 6 years.

    Business Response

    Date: 07/25/2023

    Hello,

    Globe Direct stopped publication in November 2022.  Globe Direct stopped delivery in November 2022.  Please check the name of the publication you are receiving.  

    *************************

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First and foremost, thank you for taking the time to review this. I have contacted Globe Direct multiple time to remove my house from their mailings. They refuse to stop sending their marketing materials, likely because they make money based on the number of subscriptions. I am requesting that all mailings be stopped for ************************************************** (Apt 1 & 2). Should I contact the Postmaster as Well? Thank you in advance for your time. - *****

    Customer Answer

    Date: 02/09/2023

    I have not heard from the business in response to my complaint. I've called in the past and representatives indicated they would stop sending, these calls started over a year ago and I still receive unwanted materials. For the love of the environment, please help. Thank you in advance.

    Business Response

    Date: 02/15/2023

    Hello,

    Globe Direct's final publication of Globe Direct was 11/25/22. Any package inquiry after that date is not Globe Direct. The only information available is the package branded as SAVE
    Customer service number **************

    *************************

     

  • Initial Complaint

    Date:11/02/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have repeatedly tried to unsubscribe from the globe direct spam, but the unsubscribe steps are unsuccessful. Remove ************************************************** from globe direct spam immediately.

    Business Response

    Date: 11/10/2022

    Hello,

    I apologize for any inconvenience you may have incurred.  I have confirmed your request to stop Globe Direct has been processed.  I have contacted our delivery manager to reiterate your request.  I left you a voice mail with my direct contact information if you need any further assistance.

    *************************

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    over the past calendar year, I have contacted Globe Direct by email and speaking with a representative. I want them to STOP sending me the Globe Direct paper advertising to my residential address. Each time I reach them, they ensure they will stop delivery, yet every week I receive it again. I requested to be put on their do not mail list, and they are violating my request.

    Business Response

    Date: 11/01/2022

    Hello,

    Thank you for taking the time to speak with me.  I apologize for any inconvenience you have incurred.  I have confirmed both addresses have been changed to stop delivery.  

    If you need any further assistance, please do not hesitate to contact me directly.

    *************************

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up to this direct mailer. I have called to cancel on 4 separate occasions since february of 2022. On each occasion they allegedly cancel the service to my addresses and yet still keep sending the mailers. This company is failing to remove my address after I have opted out to receive future mailers. They should be imposed the $10,000 penalty for each instance they continue send.

    Business Response

    Date: 10/14/2022

    Hello,

    I apologize for any inconvenience. I have processed your request to stop Globe Direct.  Please allow two weeks for this change to take place (10/28/22)

    I appreciate your patience.  If you need any further assistance, please do not hesitate to contact me.

    *************************

    Customer Answer

    Date: 10/14/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    The complaint will stand until the matter is resolved. This is the same thing the company says when you call to be removed from the list. Ive been told that same line now 5 separate times. If they were taking any action at all, we would not be here.

     

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Owner

     

     

    Business Response

    Date: 10/25/2022

    Hello,

    I understand your hesitation and frustration.  I have processed your request and confirmed the change will be effective 10/28/22 which is the soonest I was able to process your request.

    If you need any further assistance, please do not hesitate to contact me directly.

    *************************

  • Initial Complaint

    Date:10/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called and requested that the globe direct not be sent to my home multiple times. Each time I am told by a customer service agent that they will process my opt-out request, and yet I continue to receive them. This distribution is already incredibly wasteful, but now the company is also ignoring my multiple opt out requests.

    Business Response

    Date: 10/14/2022

    Hello

    I apologize for any inconvenience you have incurred stopping Globe Direct.  I have processed your request.  The stop is effective as of 10/21/22.

    If you need any further assistance, please do not hesitate to contact me.

    *************************

  • Initial Complaint

    Date:08/10/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have attempted to stop receiving junk mail several times through conventional methods like phone and email. Neither work and am still receiving junk mail.

    Business Response

    Date: 08/12/2022

    Hello,

    I apologize for any inconvenience you have incurred.  I have processed your request to stop Globe Direct.  Please allow two weeks for this change to take place.

    Thank you for your continued patience.

    *************************

    Customer Answer

    Date: 08/12/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


    Better Business Bureau:


    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 


    Regards,


    ***************************

  • Initial Complaint

    Date:07/28/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like all mailings I am receiving from globe direct to stop completely. I am tired of their junk mail filling my mailbox which I have never signed up to receive. I have called and emailed them on numerous occasions to request them to stop sending their mailer, each time being told they will, but I am still getting them in my mailbox months after being told they will stop. Please remove me from their mailing list.

    Business Response

    Date: 08/01/2022

    Hello,

    Thank you for taking the time to speak with me.  I apologize for any inconvenience you may have incurred in stopping Globe Direct.  I have processed your request.  Please allow 2 weeks for this change to take place.

    If you need any further assistance, please do hesitate to contact me direclty.

    Thank you,

    *************************

     

  • Initial Complaint

    Date:07/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Globe Direct sends their junk flyer to my mailbox every week. I cannot unsubscribe. They have an email address that doesn't work and a website that doesn't work. I called and they claimed my address was already not on the recipient list, so the rep humored me and after a few moments of presumably doing nothing, told me I would stop receiving it. That was months ago, and I have continued to receive it weekly ever since. It's a waste of paper and there's nothing good in it, it just goes straight into the bin. Please help me stop receiving these flyers.

    Business Response

    Date: 07/25/2022

    Hello,

     I apologize for any inconvenience you may have incurred.  I am not able to locate this address in our system.  Please contact me via the phone number I provided in my voicemail to you so I can assist further.

    Thank you,

    *************************

    Customer Answer

    Date: 07/25/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Hi, I don't know how I did this but I entered the wrong address number into the form.  My correct address is ************************** (not 15).  Could you please check again with my corrected address? 

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

    Business Response

    Date: 07/25/2022

    Hello,

    Thank you for the updated address.  I have processed this change and sent you a private email.  If you need any further assistance, please contact me direclty.

    I apologize for any inconveniece.

    Thank you,

    *************************

     

     

  • Initial Complaint

    Date:07/13/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Globe Direct multiple times (15-Dec-2021, email (********); 19-Jan-2022, email (********); 18-May-2022, phone (*****); 15-Jun-2022, phone ******************* to request a cessation of delivery for their advertisement packages. Despite being informed each time that deliveries would cease within 2 weeks, they are still being littered haphazardly on my porch, over my lawn, and in the bushes. The most recent was received 13-Jul-2022.

    Business Response

    Date: 07/15/2022

    Hello,

    I apologize for any inconvenience you may have incurred.  I have contacted our delivery manager to reiterate your request.  Please contact me directly any time I can be of assistance via the phone number I left you in a voicemail.

    Thank you,

    *************************

Globe Direct is NOT a BBB Accredited Business.

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