We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn Mowers

Blades Small Engine Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mowers.

Reviews

Customer Review Ratings

2

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Eric P

    Date: 08/09/2024

    Eric P

    Date: 08/09/2024

    **** is extremely rude gave my wife a nasty attitude on the phone.He would not let her speak and when he did he interrupted her over and again. He then accused us of letting the air out of the tires on our lawn mower because "they don't leave here with no air". They then. Charged us a $55 "minimum fee for service. I guess my issue is this is the third time they picked it up to work on it and I was never charged any fees before. So if you buy a mower check the fuel and the tires when they drop it off....and hope you don't have to deal with **** and his wonderful personality. ******* is always very pleasant and helpful.

    Blades Small Engine Repair

    Date: 08/10/2024

    All mowers we sell are inspected before delivery.  They are delivered running but not with a full tank of fuel.  We do not charge a setup and delivery fee on new units.  Most shops do charge for that.  When you called after delivery and advised it ran out of fuel, we went back as a courtesy and put fuel in at no charge.  A few weeks later, the belt came off.  We picked up the unit, found a broken bolt that holds the idler, fixed it and returned at no charge because that was covered under warranty.  The unit was originally delivered without a bagger so you could use it while waiting for the bagger to arrive.  We installed the bagger and trailer hitch at no charge when it arrived and then went back at a later date and changed it over to the mulch kit again at no charge.  We also assembled a dump cart and delivered at no charge.  This current issue was a complaint of tires tearing the grass and the unit jumping.  This was a result of low air pressure in the tires.  We picked up the unit again and checked it.  We found different air pressures in all tires.  We aired the tires to the proper spec, tested it, and delivered it back.  This problem was most likely the result of operator error.  Unfortunately there was no mechanical issue so you were charged a $55 fee.  As a courtesy, we waived the pickup/delivery fee.  We are a small business and cannot continue to repair and service machines for no charge.

Blades Small Engine Repair is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.