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Business Profile

Sewer Contractors

Soares Sanitation Pumping, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewer Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am seeking the repair and replacement of my fence and gate that was damaged during a perc test on April 7, 2023. The damage was estimated at $3,147.57. This estimate was already provided to Soares. The damage was discussed in various emails that can be provided upon request. In emails it states that parts were being ordered and it would be fixed/replaced prior to a septic installation. This was not done. In addition, I am seeking the replacement of another gate and fence that was removed during installation. This gate and fence was supposed to be replaced at the end of the septic installation. This was not done. At this time, I want all gates and fencing involved to be fixed and/or replaced.

    Business Response

    Date: 11/10/2023

    A fence company was hired to take care of this once our job was completed. The time span between a perc test and septic installation is normally a few months because of town procedures and permitting. We did not feel it would be logical to repair anything until all our work was completed on the property. We feel this was taken care of in a timely and efficient fashion considering we outsourced to get the job done correctly.

    Customer Answer

    Date: 11/11/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ********

     

     

Soares Sanitation Pumping, Inc is NOT a BBB Accredited Business.

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