Reviews
This profile includes reviews for WeGotSoccer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9 Customer Reviews
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Review fromRene H
Date: 01/24/2025
1 starRene H
Date: 01/24/2025
I have been ordering soccer kits for the last 16 years from various companies. Most recently my son's team required a kit from WeGotSoccer. I received my order only to find that a key item was missing. I reached out asking when I could expect the missing item and was given a vague..."mid-december". I followed up at the end of December and was told "mid-January" of course this did not happen and so here I am contacting them today to be told "mid-February". During this online help chats I have requested to speak with a manager and was told this is not possible and pointless as the information would be the ******* no time has anyone from WeGotSoccer reached out to let me know the status of the order or figure out any kind of solution.For many reasons this is upsetting, however, it is also a crucial time in my son's recruiting process and becoming imperative that he play with a game jersey showing his number. We have attended two showcases with a borrowed older jersey with different numbers. After reading multiple reviews it is clear to me that this dismal customer service is common practice and I am not alone. I am just not sure how a company can continue to have customers pay for products that they offer and not deliver in a timely manner. They should not be allowed to operate or at a minimum be transparent about order times and dates. Large clubs like ours might reconsider having their players kits ordered through them if this was more transparent.
WeGotSoccer
Date: 01/27/2025
We apologize for any inconvenience caused by the backordered item. Unfortunately, backorder situations are beyond our control, and we understand how frustrating this can be. We appreciate your understanding and will notify you as soon as the item is available.Review fromJeremy R
Date: 08/06/2024
1 starWe placed a custom order on July 8 and I inquired about when it would ship. They stated that it would ship within 1-3 weeks. Here we are on August 6 with the earliest ship date of "I wouldn't be able to provide an exact date but once it is shipped you will be notified with a confirmation email" later stating "My best guess is that the order ships by end of next week the latest." The season has started and the players don't have jersey's due to the companies delays. Per there customer service, there is no way to escalate an issue within their company. If you are a club looking for somewhere to buy from, this is not it. I will strongly encourage our club to go elsewhere in the future.Review fromWendy D
Date: 07/29/2024
1 starWendy D
Date: 07/29/2024
I would give a zero if I had the option. Team need to stop using this company because they are forcing consumers to be robbed. When ordering on line, if a size of an item in a "kit" (several items forced to be ordered at once together) is not shown at all, you are forced to choose another size and cannot change it, but also need the kit in time for the season. I tried this and one item doesn't fit and I was able to get a manual item, but had to pay a second time for something I already paid for and was forced to order in the kit. They don't tell you that the size is sold out, they just don't show it as an option to choose. This should not be acceptable - they can easily contact a customer or simply put on their site that it is out of stock. Maybe allow for purchase of the kit with that out of stock item back ordered in the size the child needs? Competitors do this - to double change a customer should be unacceptable. Bad business!WeGotSoccer
Date: 08/13/2024
A member from our team worked with this customer to facilitate a reorder.Review fromLourdes H
Date: 07/12/2024
1 starLourdes H
Date: 07/12/2024
Good day, this is 2 out of 3 orders I placed with WeGotSoccer that they made mistakes shipping the wrong items but the 2nd time is bad. It has been 6 weeks since I placed my order, after 1 week I noticed that my package was "out for delivery" in ** and my address is in *********, so there was obviously something wrong. I contacted customer service and ask if it was the right tracking and if it was there was something wrong, they confirmed it was the right tracking and that I should contact **** directly, which I think I shouldn't since they're responsible for the delivery not me. The package went out for delivery 4 times, was bouncing between distribution centers, so I contacted them every week stating that the package was obviously lost. The only response I get it is that they can't do anything about it since the shipment is still in transit. Even right now, when **** says the package was shipped back to the sender because of "insufficient address", they still reply saying that they can't do anything. I won't get my order, it looks like I won't get my refund, I recommend don't risk buying to through this site. I was polite in all my communication with them, I understand procedures but there are also exceptions when trying to at least meet the very minimum which is a late delivery or refunding when there has been an error that wasn't the customer's.WeGotSoccer
Date: 07/22/2024
We regret to learn that the customer was dissatisfied with their experience. Our representative is currently assisting them to resolve this matter.Review fromLemuel M
Date: 12/02/2023
1 starLemuel M
Date: 12/02/2023
Ordered a soccer jersey (AS Roma) and a nameset (AC Milan) for another jersey I owned.Upon receiving and opening my package, instead of the items I ordered, I received an Ac Milan jersey with the nameset i ordered applied.I contacted customer service, and explained the situation and that I didnt receive what I ordered. I was told that they dont sell namesets seperately; which there was no mention of that on their site. When I asked about returning the item I was told that I couldnt because the jersey that I received (I didnt order) couldnt be returned as it was considered custom because of the nameset. So not only did I not receive what I ordered, I couldnt get a refund because they sent me a custom product. I cant get my money back and on top of that, the nameset on the jersey I was sent was *****.WeGotSoccer
Date: 01/10/2024
Thank you for taking the time to provide feedback. Unfortunately, there is no way to purchase a name-set separate from a jersey. Our website only prompts customers to purchase a name-set once a jersey is selected.Review fromDom D
Date: 09/23/2023
1 starDom D
Date: 09/23/2023
Dont use them. They failed to deliver dozens of uniform pieces for our town youth league player this season and did not offer to provide any refunds to the the players. DO NOT USE THEM. Both ******* and ***** at Arocam are not very professional. Trust me I learned the hard way.WeGotSoccer
Date: 01/03/2024
Since your review we have worked to improve all aspects of our business and will continue to do so. We apologize for the experience you encountered and only hope that you will provide us with another opportunity to service your soccer needs in the future.Review fromJennifer S
Date: 07/13/2023
1 starJennifer S
Date: 07/13/2023
I would give this company a zero of that was an option! This company is mismanaged and deceitful and the customer service is awful! I ordered my son cleats and ten days passed with no shipping email and so I emailed them only to find out after three extra days they didnt have his size! They offered me a smaller size!!! I was so angry and all they said was oops! This isnt the first time this happened but it is the last. They cost me having to spend full price on another site because the 4th of July sales were over! Dont shop here.WeGotSoccer
Date: 01/03/2024
Thank you for providing feedback on your experience. We sincerely apologize that a mistake was made at the time of your order. We appreciate your feedback and will continue to work on ways to ensure that this does not happen again.Review fromKatie R
Date: 06/27/2023
1 starKatie R
Date: 06/27/2023
If there was a way to give zero stars I'd pick that option! This is absolutely the worst company to deal with! Do NOT waste your time or money here! If you need to return something that doesn't fit they won't accept the item in perfect condition if the box has a post office sticker on it. This has been an unbelievable waste of my time and money. I paid almost $100 for cleats, plus $10 to send them back when they were too small for my son. I was given the return address and a slip to put in the box and they told me to send them back to the address provided. At no point did anyone give me specific return policy instructions or tell me that they would refuse the return and refuse to issue a refund if the box had writing or a postal sticker on it. I have gone back and forth with this company several times and it has gotten me nowhere. They refuse to issue a refund and now I'm out $110 for absolutely nothing. I wish I had read the reviews here before making a purchase because clearly it's not just me! Just another company taking advantage of the consumer, I will never do business here again and you shouldn't either!WeGotSoccer
Date: 01/03/2024
Thank you for taking the time to provide feedback on your experience. Our policy states that footwear must be returned in the original shoe box and cannot be taped or damaged. We apologize for any inconvenience caused.Review fromJohn C.
Date: 12/05/2022
1 starJohn C.
Date: 12/05/2022
Please DO NOT buy anything from this company especially cleats online. If your soccer club does business with them advocate they find somewhere else to get uniforms. Tried to return cleats we never took out of the box accept to try one on in our kitchen. They denied the return claiming my daughter must have worn the cleats. There was a scuff **** on the cleat we left in the box we never saw. Beware before you buy from the terrible company.WeGotSoccer
Date: 01/10/2024
Unfortunately, when the cleats were returned to us there were dirt marks on both the side of the shoe and inside of the heel. There was also creasing in the leather which leads us to believe that these shoes have been worn. Our policy states that we are unable to take back cleats that are not in new condition.
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