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Business Profile

Grocery Store

DeMoulas Super Markets, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for DeMoulas Super Markets, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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DeMoulas Super Markets, Inc. has 80 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see explanation below. At this stage, I am seeking three things from the company:*An assurance that their policy for a situation like this would change so that other consumers who had a similar experience would be able to deal with the company directly, not have the complaint outsourced to their insurance company.*An assurance that if there is any cost for my dental work, they will assume the cost of the deductible from my insurer.*An apology.

      Customer Answer

      Date: 02/11/2025

      I have not heard from the business in response to my complaint.

      As you may know, this business routinely ignores complaints from the AG's office so I'm not surprised that they don't respond to the BBB. 

      I hope you will continue to pursue this, however, and in the meantime, I would like to post a review so could you kindly provide a link?

       

      With thanks...

      Business Response

      Date: 02/18/2025

      Good afternoon,

      This product claim was forwarded to the manufacturer. We encourage the customer to continue dialogue with "Woodstock Farms" to attempt to rectify this situation. 

      Business Response

      Date: 02/18/2025

      Good afternoon,

      This product claim was forwarded to the manufacturer. We encourage the customer to continue dialogue with "Woodstock Farms" to attempt to rectify this situation. 

      Customer Answer

      Date: 02/19/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

       

      The response you received at BBB must have been intended for another customer. They never suggested contacting the manufacturer. Instead, they simply forwarded my correspondence to their insurance company which promptly rejected a claim I never made out of hand with no explanation. 

      Had they suggested contacting the manufacturer, I would have reminded them that (a. this was a product under their own Market Basket label and (b. the product was not sold to me by the manufacturer--it was sold to me by their store. I have not requested any monetary payout but if one is determined to be required by my dentist, they are welcome to contact their insurance carrier or third party vendor for compensation but the responsibility is solely theirs.

      I would add that upon hearing the details of my dental damage when I got home, their own store manager instructed me that I while I would be asked to fill out a report later, in the meantime, I should go ahead and get whatever work done was necessary.


      FAQ

      Sincerely,

      ****** ********

       

       

    • Initial Complaint

      Date:12/15/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Toxic and predator behavior from management in topsham ***** market basket as well as unlawful wage cuts and distribution something needs to be done a lot of good employees are suffering because of it.

      Business Response

      Date: 12/24/2024

      This complaint is very vague and we will need more information in order to proceed with an answer. This person can also contact us directly via this link  **************************************************************

    • Initial Complaint

      Date:07/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two cartons of cigarettes from the Market Basket on April 25,2024, On may 15,2024 I returned the unopened carton for a refund as they were expired. They refused to give me my money back. It should be illegal to knowingly selling "expired" merchandise.

      Business Response

      Date: 07/15/2024

      The customer that filed the complaint was sent a gift card as a refund to any Market Basket store in the amount of $105.00. That gift card has already been used on 6/26/24.

       

      Thank you

    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called market basket due to an error in pricing on Instacart. I ordered a half pound of roast beef from the deli and I received a half pound of Roast beef. But Im being charged for the whole pound. This has been happening for months and I have contacted market basket and Instacart. Market basket says it Instacarts problem. When I talk to Instacart they say market basket makes there own pricing. The problem is with the way market basket enters its information. Several of the deli items dont give the option of choosing an amount of deli meats and cheeses. So I put in the notes how much I would like. Regardless of the amount I put in I always get charged for the full pound even though I only receive a half pound. This is an error on market baskets inputting the choice of how much you want. This is only on a few items for the deli and everything else I can choose the amount. Im extremely frustrated since I have always used market basket and spend over $14000 a year. Someone needs training on how to use Instacarts web site. I have been being overcharged for months and if this issue is not resolved I will take my business elsewhere.

      Business Response

      Date: 04/07/2023

      Thank you for reaching out to us. Market Basket is not affiliated with or shares a contractual agreement with Instacart.
      However, we understand that Instacart does shop in some of our locations.
      Unfortunately, we do not have control over Instacart's pricing, service, stores they shop in, or items they display on their website and suggest that you contact Instacart customer service directly for assistance.

    • Initial Complaint

      Date:02/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the sandwich bar at Market Basket. I took a number and waited. The clerk yelled at me in front of a crowd and stated that I skipped in line. While she was making my sandwich (eggplant grinder), she stopped and talked to a co worker and helped another customer. She then finished. This was addressed by the manager. I went back and there was no line. I went to the counter and the clerk ****** said "Take a number" at the same time I asked if she had eggplant grinders. She put a label on the grinder and smiled and said, "I just made one". I took it and ate some before realizing it was chicken and it was labelled eggplant. I find this upsetting since I am a vegetarian for health reasons (for over 20 years). This is unacceptable and a bit disconcerting given the first incident. Also, when I went to the Shrewsbury store, the cashier loudly and rudely advised me that the store was closing in 5 minutes. This was odd, because I only had to pay for two items, and she had no other customers. I was right near the exit. Before that, it took 25 minutes for a cup of hot cocoa. And there was no whipped cream. When I was paying for the cocoa, a manager came over and interrupted the transaction so an employee could buy wings and Pringles. So that added to the 25 min wait for a small hot cocoa. So, because of that long wait, the cashier berated me. Thank you kindly for listening.

      Business Response

      Date: 02/14/2023

      Please ask the customer to contact our customer service team at this link ************************************************************** and our team will be happy to satisfy this customer.

       

      Thank you

      Customer Answer

      Date: 02/14/2023


      Better Business Bureau:

      I have already sent an email to them and have not heard back 

      ***********************

    DeMoulas Super Markets, Inc. is NOT a BBB Accredited Business.

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