Truck Parts
Yankee Custom Inc.Headquarters
Reviews
This profile includes reviews for Yankee Custom Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2 Customer Reviews
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Review fromLAUREN M
Date: 05/23/2025
1 starLAUREN M
Date: 05/23/2025
The entire staff at this location in *********, is completely inept, unprofessional, severely technology challenged and have zero knowledge on their products. I asked repeatedly 1 seat and the middle how long does it take for that to be installed "you will be in and out within ***** mins", its like a fitted sheet some go on easier then others, so allow for 30 mins . 40 mins in I ask is there a problem, I need to pick up my other car before the garage closes for the long weekend at 4pm, let me check. I told everyone working there that the garage only accepts cash and I need my car. 3:58pm my keys are handed to me. I can't now get my other car until Tuesday 4 days from now, that is unacceptable. I take my keys go to the truck and they installed 3 seat covers that are GRAY. I go back in and said rip them out, I paid for BLACK, I said BLACK, you showed me ******* **** that was BLACK. I am not leaving until you remove it all. They also stupidly put a seatcover on a heated seat, which the salesman told me defeats the purpose so he needed computer help from the manager to figure out how to buy only 1 passenger seat cover and the middle. The other manager says we close at 530, I said I will wait while you remove what you installed. He says "are you refusing to leave", I said "I will wait for you to removed what you installed as I can't explain to **** why I still have this in my truck, I am not driving off the lot and no I am not going to attempt to remove these on my own so you can say I wrecked them. He calls the police. Police show up I show them the receipt, and my truck and the cop agreed they "installed gray". Cop goes into the store, no idea what was said, comes back out and says first go to credit company then go to small claims court. I can pick up a copy of the report to provide to credit card company and lawyer tomorrow. Safe yourself a ton of aggravation, do not use this company.
Yankee Custom Inc.
Date: 05/27/2025
Hi, these seat covers typically take 45 minutes to 1 hour to install as we had stated several times. You were shown the Black ******* at the time of order but declined them and went with the less expensive charcoal seat cover (Charcoal, not Gray). When this was brought up at the end of the job, we provided the charcoal swatch that was shown at time of order, matching your seat covers. As for the police getting called, this was after insulting several of our employees throughout the job, refusing to leave and brining in someone else who began shouting at us as well.Review fromMohammad G
Date: 10/02/2023
1 starMohammad G
Date: 10/02/2023
They install bed cover for my 23 ****** Tacoma first rain start leaking very bad first time they seal it they said it is fix next rain start leaking very bad again second time they fix it again then next rain start leaking again then I find out they cut bed liner in two corner. Third time they take my truck inside then come back with dent on top of bed I dont know it was not there then he said bed has dent on it we cant send it back back for warranty.Yankee Custom Inc.
Date: 10/05/2023
Hi ********,
We are sorry to hear you are still dissatisfied. As we have explained, your bed is not waterproof and all leaking issues were from existing gaps and seams in the bed from the factory. As for the "cuts" these are factory gaps in the bed as we had explained previously. The dent was mentioned to you as pre-existing and damage to the cover may affect the performance of the cover. We have at this point determined that the cover, besides the physical damage that occurred while in your possession, is operating in acceptable tolerances.
Thank You.
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