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Business Profile

Computer Repair

PC Lan Computers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my laptop in for a repair to the screen. When I got it back the screen when in use had these bubbles on it. Took it back and Bob, the owner, looked at it and told me he would have to disconnect the touch screen for it to work. I did agree to this within the understanding that he would be looking for another scene. Bob also give me the context info for the place he bought the replacement screen so I could try to get some help from them. The outcome from me connecting them was I didn't buy it so they couldn't do anything for me. I emailed Bob several times and he never responded. On July 13th I called and spoke with Bob attempting to get this resolved and he became very loud and told me to "take it to the Judge"

    Business Response

    Date: 08/06/2023

    *********************************** did return to us  a problem of bubbles in the screen.  Reason for the bubbles is a separation between the screen and the digitizer touch screen when they separate.  This laptop is too new to find new  parts available and the screen is a poor design as the screen is glued to the cover so separating the two is almost impossible without breaking the cover.  We told him we could disconnect the touch screen to stop the bubbles.  He said "I don't use the touch screen anyway" so ok to disconnect the touch screen.  "No mention at that time to try an find another screen".  If he wanted a refund for the screen I would have returned it and give him his money back.  I only have a 30 day windows to make a **** claim for return of defective item.  After about two weeks he decided he still wants to replace the screen but did not want to give up the item so I could make a return and I still would not be able to find a replacement.  He wrote on a email he did not want to give up the screen until he had a replacement.  That puts me in a  catch 22.  You can't have your cake and eat it too.  I needed to apply for a refund and return of the defective part to the supplier right at the time the defect was found and not contiune to use the item but he doesn't want to give it up.  

    Customer Answer

    Date: 08/07/2023

     
    Complaint: ********

    I am rejecting this response because:.

    Attached are the e mails where I tried to resolve this with the person PC LAN bought the screen. 

    They tried to help but wouldn't deal with me for any return seeing that I was not the person whom bought the screen.

    Also attached are the many e mails to PC LAN trying to resolve this issue.


    Sincerely,

    **************************************

PC Lan Computers is NOT a BBB Accredited Business.

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