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Business Profile

Handyman

Mr. Handyman of Lowell, Andover and Haverhill
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 19th July 2024, the company (Mr. ********************** of Andover) replaced tub spout and replaced a rail in the stairs. The quote provided prior to the start of service was a range of $270-$330. After providing the service, the company (Mr. ********************** of Andover) has provided an invoice for $548.65) with a breakup as follows:1. Labor Charge - $469.00 2. Material Charge - $74.96 When I called and spoke with the company, the explanation provided was as follows:1. The technician went out to purchase material and hence, was charging extra 2. The technician spent time for assessing the attic insulation and the time is charged extra Prior to receiving the invoice, I or my family was not aware that the company (Mr. ********************** of Andover) was charging for the above-mentioned extra services. I spoke with ****** ***************) and did not have an acceptable explanation on why these surprise charges are being made (inspite of a pre-agreed quote). Please help.

    Business Response

    Date: 06/21/2024

    As previously discussed with ***** on the phone and via email, we did communicate the additional service to *****************, which she approved. The parts they provided did not fit and we had to procure the materials for the job. The additional services charged was the procuremnt time and materials only.  We stand behind our services and process. 

    Customer Answer

    Date: 06/21/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

     

    The response from the business stating that ***************** (my wife) approved the additional service is deceptive at best and an outright lie at worst.  The below is what actually happened:

    1. When the technician came, he requested for signature to start the work.  My wife signed based on understanding that the signature was to perform the job at the pre-quoted *****.  **** Mr. ********************** claims that ***************** has approved the additional service.  This is incorrect.

    2. When the provided part did not fit, the technician said that he would go and get the right part.  When my wife offered for my son to go pick up the part, the technician said he can do the quick run and get the right product.  No mention about the additional charge whatsoever.  Me or my family have not approved this as an additional service.

    3. When we asked for an estimate of attic area, the technician obliged and went ahead with the estimation.  Again, no mention of addition charge whatsoever.  Me or my family have not approved this as an additional service.

     

    In the interest of sorting this out, today (Friday 21st June 2024), I reached out to Mr. ********************** office and spoke with ****** to see if they can redo the invoice.  Further to discussion, ****** revised the invoice down to $482.15 and I plan to pay the invoice so that I am not delinquent on the invoice.  

     

    I strongly feel that Mr. ********************** should not be charging me for services that they have not sought explicit consent from me or my family before providing the service.  The actual invoice should be $270 + $75 == $345 only.

     

    Regards,

    Arasu

     

     

Mr. Handyman of Lowell, Andover and Haverhill is BBB Accredited.

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