Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Please have the company contact me directly to settle payment. 
  
  Sincerely,
  
  **** ******

  e that I was calling about a service that was performed that I did not agree to, and noted the representative mentioned I would receive a call from a manager. They never returned my phone call.I would not recommend this company to anyone utilizing lawn care services and I do not believe I should pay for a service that was never agreed to.Of note, I do not have a long-term contract with this company and only used them for a one-time service. I do not believe I should be liable for a service I did not request or acknowledge.

  Business Response

  Date: 01/29/2025

  We have tried to make an agreement with Mr. ****** but he keeps rejecting all the data we provided him with and say it never happened.  Hard to try to come up with a resolution when people aren't willing to be flexible and understanding.  On 12/8/23 with did Mr. ******** fall cleanup and we did not receive payment until 4/10/24 (over 120 days).  This year we called to ask if he wanted--he claims his didn't speak to anyone and we believe he did.  Then on 11/14 at 2:33pm (see attachment) we made an outgoing call to his cell phone saying we would be out soon for his cleanup.  This typically would get a phone call back from any customer who didn't want or agree to this service and then we wouldn't come out.  We never received that call and did his cleanup on 11/20/24--6 days later.  Plenty of time to let us know he didn't want.  We never got that call.  We are open to the fact the maybe Mr. ****** didn't speak to someone in the office and didn't realize we were coming out, and maybe he missed my phone call on 11/14/24 letting him know we would be coming out--which is why we would be willing to offer him the cleanup at a discounted price of $200 ($445 origianlly).  But he isn't willing to say that maybe he received our messages and forgot to call us back and we feel he's blaming everything on us when we feel we might not have done anything wrong.  We are hoping a $200 payment for a $445 service would be agreeable.

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 11/21/2024

  The account was submitted for review before we credited the account this large amount of money.  We did receive an email from ***** but what she sent us was hardly proof or an invoice of any kind from the other company that "allegedly" mowed her yard.  We have credited her account and she currently has a balance of $0 as we do not wish to pursue this matter because it doesn't appear to be fair.  We are not seeking any money from *****.

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  the interaction with the office was less than helpful.  The "adjustment" that I made was an unsucessful attempt to receive help from their senior person named Joel.  As I mentioned in the previous complaint, the office refused Joel's help because he was too busy.  What they failed to mention, was that I was eventually able to work with Joel, whom they finally sent out when I asked for the owner to call me.  The owner NEVER CALLED, but Joel was sent out.  Joel fixed the problem quickly and readily admitted that the attempts to fix the problem by two other service people were incorrect.  I suggested that the service people be educated/updated about this issue, but he was reluctant to get involved, which I fully understand.

  The unit has been working fine since Joel fixed it, and I have yet to hear from the owner except,  at this time,  thru this email.  I think a waiver of the $95 is definitely in order, as the owner seems to tacitly agrees with my complaint that it was not fixed,  by offering to drop the charge.  However, I do agree that a rain sensor was installed and so I will agree to pay half of the cost, in consideration of the uneeded agravation and unwillingness to admit that I was not at fault.  It seems that this is an example of blaming the customer for the company's lack of effort to pay attention to him.

  I await the owner's response and, if he's at all interested in speaking directly with me, about this problem, his office has my cell number.

  
  
  
  Sincerely,
  
  
  ******* *****

  Business Response

  Date: 07/05/2023

  On 4/26/23 we installed a new controller for $375 which has been paid for.  On 6/6/23 we installed a rain sensor for $295.  On 6/14/23 we had to adjust his controller as the irrigation technician said the homeowner tried changing the schedule setup by our technician and messed things up because it can sometimes be difficult to do so.  Then on 6/19/23 we came back and adjusted the clock again and charged $0.  So it appears the issue is with the $295 and the $95.  It is Turf Tech's belief that all charges have been accurate for what we were called out to do.  The rain sensor was not mentioned in Mr. ******* email, so I'm not sure if he realizes that has nothing to do with the new controller that was installed.  Even though we went our twice to adjust clock issues, which we believe were not our fault, and only charge for one of those 2 visits, I am willing to credit the $95 assuming the $295 is paid for.  Please advise.

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several years ago, we used Turf Technologies for one lawn care service. We were not happy with the job, paid them, shared our experience with them and decided not to use them again. Since then, they have repeatedly called and emailed me as if I am still an active customer despite countless calls on my end clarifying that we are not. This July, they came and treated our lawn when we weren't home and left a bill (and a sign out on the lawn advertising their services). Our actual lawn care company couldn't service our lawn because of this. When I called Turf Tech, they acknowledged their error after several back and forths, and ensured me that I was "deactivated" and would never be contacted again. On Sept. 9th (today) I received an invoice from them for the service they mistakenly provided this summer saying that my balance is overdue. I called and left another voicemail about this error, not being a customer and removing me from their list but I do not feel confident that this will be sufficiently resolved. It has been a challenge to reach someone in the office (no one ever picks up) and I don't want this to go to collections because it remains unpaid.

  Business Response

  Date: 09/13/2022

  This matter has been resolved.  I received the message Saturday morning (9/10/22) and called and spoke to the Mrs., apologized for the mistake and took care of the balance.  She had asked us to remove her from the system which we did but someone forgot to credited her balance.  I personally did that so her balance is $0, we have no way to contact her, and everything is all set now to the best of my knowledge.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weeks prior to the service I spoke with *** about what Id like to have performed. I asked if they would remove all the leaves, sticks & debris from my yard, shape the edges of my lawn, prune my bushes in the front yard and remove my old bags of grass clippings from my shed. *** confirmed they can provide these services, and after a lawn inspection he called me and reconfirmed they could do all of this and mentioned that it would take a full work day of 2-3 guys to complete it all, and the costs would be $750. I verbally agreed to this as it seemed reasonable. When the service was provided on March 31st, 2022, there were 3 technicians that arrived at 10am and left at 12:30pm. Later, I noticed that only most of my leaves were removed and nothing else was done. My bushes werent touched, edges untouched, grass clippings untouched and sticks/debris still lay throughout my entire lawn. I tried calling immediately but could only establish a line of communication through email with *** and another female rep. I stated my concerns, but ultimately their responses fizzled out and nothing was done. I tried for months reaching out to rectify this, all while receiving late invoices in the mail. For months I was ignored until **************** responded to me in August and said hes sending technicians to my home and I better have a check ready, which I declined since I did the remaining work myself at this time. He never asked me what my concerns were and continued to call me a liar even though I provided photos and email screenshots. *** felt taken advantage of and harassed at this point. Hes since taken no responsibility for the company and has most recently asked for $375 as a settlement, however this isnt about a settlement for an overdue bill since Ive been trying to pay for months. Its an acknowledgement for services not rendered and poor customer service. Hes since blocked my email (line of communication). I feel $250 is more than fair for this horrendous experience.

  Business Response

  Date: 09/07/2022

  I went back and for with ****************** through email over the last few weeks.  He explained his situation and I agreed with him that it sounds like some stuff we were supposed to do wasn't done.  And the length of time he claims we were supposed to be there was also not met.  But some of his statements are false--he alleged 2-3 people for a full day for $750.  I explained that we typically bill $50 per man hour so 2 guys x 8 hrs (full day) is 16 hrs x $50/hr equals $800 but 3 guys x full day is 24 hrs x $50/hr which is $1200.  So him claiming he was told 2-3 guys a full day is not accurate.  He also claims he doesn't understand why we mowed his lawn--we in fact dethatched his lawn which is part of every normal cleanup done in the spring.  Either way some things ****************** claims are definitely true and some things feel inaccurate unless he has an emails from Turf Tech BEFORE the work was done claiming what he is saying is true.  I don't believe the emails before hand exist only the ones after the work was done, which is not fair to us.  I do admit that if *** had given scheduling a note we would have been able to fix the problem or at least explain some of the things he was asking for was not part of the original scope of work, again, unless he has an email proving it was.  I agreed with him that a compromise could be reached--he claims we were there from 10am to 12:30pm which is 2.5 hrs x 3 guys which is 7.5 hrs.  I multiplied that by $50 for a total of $375 which I felt was more than fair considering 75% or more of the job was completed.  He declined that offer.  In order to make this unfair situation go away I am willing to accept $300 and move on.