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Business Profile

Mold Remediation

M&M Environmental Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mold Remediation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello!Here is my situation: I had reached out to this mold remediation service, M&M Environmental Services LLC, to help remove mold from my attic back in June of 2023. I had set up a payment plan with them to send payments of $280.89 every month for 2 years through *****. All seemed well and when I thought I had finished paying off the loan I noticed that I had accidentally overpaid them 3 payments, equaling $842.67. This happened because I realized I had already paid half of the mold remediation upfront before they could perform the service and forgot and once I had started the payment plan I forgot to calculate that in. Attached is the emails between the vendor (****) and I. I had reached out to him via text and email and this one had finally gone through on Sept 10, 2024, he seemed very promising to send me back the overpayment I had made. In October, the vendor had responded saying they have been busy handling family matters so, I tried to be understanding and waited another month before reaching out. After that, I was not getting any response from them after emailing them every month. It was not until I tried calling him on 1/31/25 did he respond. I was told that he would get to it **** and send back the overpayment. Again, I did not hear back from him or receive anything in the mail so, I called him again on 3/7/25 and was now told he was going through a divorce with his wife and has been busy, but promised he would send me my overpayment. I then told him over the phone I told him I would send him another reminder of the original email of the amount hoping that would get him to FINALLY start this process and ever since I still have not received my overpayment or heard back from him... I have tried to be patient and understanding, but feel that it is being taken advantage of and could really use some support with this matter. It would mean the ***** to me for this to end and finally receive my overpayment. Thank you so much!!!!!******** ******

M&M Environmental Services LLC is NOT a BBB Accredited Business.

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