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Business Profile

Heating Contractors

Heating & Cooling Concepts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Contractors.

Complaints

This profile includes complaints for Heating & Cooling Concepts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Heating & Cooling Concepts has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/10/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $15,000 for new heating system in March 2023 for our property at *************************************************** ****.Contractor promised $2,000 rebate through **** Save.We gave him all pertinent info (National Grid and Eversource account info) to apply.We started reaching out to him this summer asking for an update ( emails, voice mails and text messages) all with no response.I have reached out to Mass Save and they indicated they have no requested rebate from our contractor, saying they needed an Application ID from him or a reference number.We have no paperwork from him except an email indicating the system he was going to install.We are not unhappy with the work that was done, just want the rebate that was promised.

      Customer Answer

      Date: 10/25/2023

      I have not heard from the business in response to my complaint.

      my husband and I both reached out numerous times in different ways ( ie., text, email and voice mail) with no response at any point

    Heating & Cooling Concepts is NOT a BBB Accredited Business.

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