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Business Profile

Cannabis

Curaleaf, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

This profile includes complaints for Curaleaf, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Curaleaf, Inc. has 121 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday, July 3rd, 2023 at approximately 2:23:21 PM Earlier this afternoon I placed an online order for 2 grams of wax, they were ****** Nights Wax (Sativa), showing at *****% THC/w **** ********** ******* Wax (Hybrid) showing at 78.98%THC & ****% CBD. When I got to Curaleaf that's on *************************************************************************************************, phone number ********** and went to finalize my purchase at the register I was sold a ****** Nights Wax (Sativa) THC% at ***** & CBD at ****% which are two completely different numbers! and incorrect amount!! I have pictures I'm providing for DOCUMENTATION purposes. In one of the screenshots I dropped down the menu bar to show what ************* I took the picture at. I'm completely unhappy and very upset with this situation and with CURALEAF!! A PROFESSIONAL COMPANY!!! Curaleaf has yet to get back to me either, I've contacted the customer support multiple, times & even open up a new support ticket a few days ago letting them know that they've forgot about me and still nothing. I left a REVIEW on ****** maps as well and nobody cares to get back to me horrible service.

      Business Response

      Date: 07/28/2023

      Hello,

      According to our records, a store manager contacted you and provided a credit for this issue. Please let us know if anything further is required. We appreciate you bringing this to our attention!

    • Initial Complaint

      Date:06/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I have a huge problem and hopefully you can help me out.I went to Curaleaf over the weekend to pick up some medical products.Curaleaf has **** THC tablets listed on their website with a weight of **** grams per packet of THC pills. Here is the link for one of their varieties. ********************************************************************************************************************* On 4/8/23, I purchased 16 of these packets and Curaleaf ********** charged me 1 gram for each of the packets off my allotment.On 4/9/23 I purchased the same packets from Curaleaf Edgewater Park and they charged me 1 gram per 5 packets off my allotment.I have a huge problem with this because on the website they list these for **** grams each and both stores aren't even following the same policy or any policy I should say. I went to the store to see if they could rectify my issue and they said no they can not, it is not their fault the website says something different is what I was told. I said you are false advertising these pills and they continued to refuse to help me which brought me to writing this letter to you for some help, please. I have now used half my allotment for the month because of Curaleafs false advertising and refusal to help my situation. I even tried to return the packets I purchased because of their error and they still refused to let me return them.I have attached some screenshots of curaleafs website to show the weight difference vs what i was sold. Is there anything you can do to fix my allotment for the rest of the month?

      Customer Answer

      Date: 04/25/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 07/12/2023

      Hello!

      We are so sorry to hear about this. In order for us to investigate further, please visit our Contact Us Form at *********************************************

      From there, you will be able to submit a ticket and our Customer Support Team will respond to get further details.

      Thank you,

    • Initial Complaint

      Date:06/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online purchase of approx. $400 that they did not honor. The agreement online was (4) 1/4oz items and they tried to give me (4) 1g items. I have pictures of the order. They lied to me of the reasoning behind the false advertisement. I know this because their in-house ordering system labeled these products in question as they want to list these products , per gram. Online listed the products sold per 1/4oz. I believe they put a supervisor and his manager on this and they just lied in circles and did not truthfully explain why its listed as they want it in house but listed very differently online. I explained to them that I spent time and money coming out to their store to purchase products and quantities they themselves advertised and I was told with hostility to leave the store if I didnt want to accept the quantities they adjusted my online order to. I feel they should honor their online advertised price. I spent time, money, wear on my vehicle, and risk of health being on the road to get to their store to be cheated of the online purchase, hostilely treated unfairly, and lied to.

      Business Response

      Date: 07/12/2023

      Hello,
      We are so sorry to hear about this. In order for us to investigate further, please visit our Contact Us Form at *********************************************
      From there, you will be able to submit a ticket and our Customer Support Team will respond to get further details in effort to assist.
      Thank you,

    • Initial Complaint

      Date:03/18/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order online, 2/16/23 total ****** order #******** picked up order charged ****** Loyalty points used **** (******) Overcharge-*****. Would like refund and loyalty points returned.

      Customer Answer

      Date: 03/29/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 04/04/2023

      We cannot provide any information regarding a medical patient's purchase per HIPPA. We welcome the medical patient to contact the facility directly for assistance in resolving any issues.

      Customer Answer

      Date: 04/05/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *********

       

       

    • Initial Complaint

      Date:02/12/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Curaleaf in ****** ** is not honoring there hours! There sign that I have a picture of says 6pm however they lockdown the website almost 2 hours before and if u arrive anytime after 5 they will not allow you to place an order on the kiosk because they claim they have inventory however thats not the customers problem maybe they shouldnt be so lazy and so it at 6 when they state that they close I have seizure and use the marijuana to keep me from having them so Im extremely ****** off

      Business Response

      Date: 07/12/2023

      Hello,
      We are so sorry to hear about this. In order for us to investigate further, please visit our Contact Us Form at *********************************************
      From there, you will be able to submit a ticket and our Customer Support Team will respond to get further details in effort to assist.
      Thank you,

    • Initial Complaint

      Date:01/26/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company, which I have never heard of before in my life, has used an invalid email address *********************** to establish a rewards account and send marketing emails. That email address does not exist because gmail does not recognize . In email addresses. They need to go back to their actual customer and request a valid email address and remove the fake email address. I am not their customer and do not wish to be associated with this business. Unfortunately, this business does not allow me to resolve the issue by unsubscribing or unenrolling without knowing where their actual customer visited them.

      Customer Answer

      Date: 02/06/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 07/12/2023

      Hello,
      We are so sorry to hear about this. In order for us to investigate further, please visit our Contact Us Form at *********************************************
      From there, you will be able to submit a ticket and our Customer Support Team will respond to get further details in effort to assist.
      Thank you,

      Customer Answer

      Date: 07/13/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

      The business is asking me to contact their customer support, I am not a customer. The response does not show how they plan the resolve the issue. I do not wish to have any contact with this business. I have not had any contact with this business in the past. If they need more information to resolve the issue, that needs to be stated explicitly. 

      Regards,

      ********

      Business Response

      Date: 09/12/2023

      Hello ********,

      Thank you for this info -- we are submitting this to our IT team for further investigation and correction. 

       

      Thanks!

    • Initial Complaint

      Date:07/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly requested I be removed from future emails regarding their product to the tune of over 15 times im certain. I simply do not want to receive their emails anymore- and have been unable to get Unsubscribed in what seems an eternity. Please ask them to stop Spamming me. Im not interested. To unsubscribe or change your settings click here:https://ir.curaleaf.com/index.php?s=subscribe&code=cMWRJgj8dp0NEnK9uq-_SgYWkmz7lBUo

      Business Response

      Date: 07/17/2023

      Hello!

       

      We are so sorry for this. We wanted to let you know that we have submitted this request to our IT team to get your email address removed from our notifications. 

       

      Thank you!

    Curaleaf, Inc. is NOT a BBB Accredited Business.

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