We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating Contractors

Sinclaire Enterprises Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Sinclaire at the end of July as AC stopped working. **** came. He only did a visual inspection without using any tool to check anything. He suggested to either replace control board or replace both board and blower motor as he was not sure which was the problem. I decided to replace the board. AC was up and running. I paid Sinclaire $1417.93. I was told the board was under warranty and I would get a refund of about $580 in 5-8 weeks. 12 weeks have passed, I still haven't received refund even after multiple calls.A few days later, Sinclaire called me for a furnace maintenance service and **** came. Surprisingly, the furnace stopped working. **** didn't do much of an inspection either and sent me a proposal of replacing the ignitor, sensor and/or motor ranging from a few hundred dollars to $2000. Again he was not sure what the problem was.I bought and replaced all parts myself according to Sinclaire's recommendation. However, the furnace was still not working.I decided to call another company for a second opinion. The technician did a thorough examination and found that there was a wire that was not attached to the board. He attached the wire and the furnace started to work. I paid him $100.I hope **** just missed the wire by mistake, rather than intentionally left it hidden and unattached. I hope it is a coincidence that by unattaching the wire it will only affect the furnace while AC still works. Also, such a coincidence that **** came in to check on the furnace right after **** fixed the *** It is indisputable that **** made a mistake while fixing AC and it is the cause of the furnace problem.We started to use the furnace more often recently. Though it ignites fine, it stops working shortly after ignition. I called the technician from the other company. It turns out that **** not just missed the wire, he also attached 4 wires to the wrong place. The technician rearranged the wires according to the map. The furnace started to work. I paid him $200.

    Business Response

    Date: 11/01/2024

    Thank you for taking the time to share your experience with us. I am truly sorry for the frustration and inconvenience you've faced, and I understand how disappointing it must have been to encounter repeated issues and delays, especially after having placed your trust in us.
    It is unfortunate that we were not contacted to reassess the situation and complete the repair. By doing so, we could have determined whether the issues stemmed from our initial service or if they were influenced by the subsequent installation of parts recommended by our team but performed outside our company. Nevertheless, I want to assure you that your concerns are being taken very seriously.
    We have applied a credit to your account for the initial service and additionally for the company you contracted, as promised, and I deeply apologize for the delay you experienced in receiving the refund . I also understand how unsettling it must have been to learn that wires were misplaced,and I assure you that any potential error from our side was certainly not intentional. We are committed to providing reliable and competent service, and we will be reviewing our processes to ensure that this does not happen again.
    Thank you for your patience and for bringing this matter to our attention. If there are any additional concerns or if there is anything we can do to make things right, please feel free to reach out.

Sinclaire Enterprises Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.