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Business Profile

Biotechnology

Sobi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Biotechnology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sobi manufactures a drug called Synagis. They also run a copay assistance program due to the high costs. They market their copay assistance online and it was recommended by the hospital staff. They are wholly disorganized and keep claiming they need something that was already sent to them. Their denials keep citing information they already have. I never get a straight answer when I call. Now I am being told they will not assist because they do not like the way the health provider billed the procedure and how my insurance paid for it. Again, this is for my son, ************************* (DOB 8/22/2021). This has been going on for months and I feel like they never were intending to pay just wasting my time. The issue is they only assist with the cost of the drug, but the hospital billed it as a bundled procedure and my insurance processed it as a bundled procedure. The hospital will not change their billing practice for me to get assistance and the health insurance says the *** I have is all they can provide. They each tell me to contact the other for what exactly was considered for the drug. They claim their is an appeal going, but they could have done this months ago.

    Customer Answer

    Date: 09/13/2022

    I have not heard from the business in response to my complaint.

Sobi is NOT a BBB Accredited Business.

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