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Business Profile

Credit Union

RTN Federal Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for RTN Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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RTN Federal Credit Union has 10 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a property damage due to broken pipe and have the insurance check, and because there's a HELOC loan RTN is listed on the check. I called and spoke to staff ************** who said i would need to bring the check in to be endorsed so I could deposit it. I had the checked endorsed by primary mortgage holder and brought to RTN, but was then told they needed info detailing the loss (primary mortgage did not require that). I provided and was told to come back later in day to pick up the check. I returned and was told by ******* in ********************* that I couldn't have the check and they would retain the funds and only dispurse funds after providing a paid invoice for the work. If I don't have the funds to do the work how am I supposed to provide a paid invoice? I then talked to Vanesa **** **** who said she would review the files. My request to **** was to have the check endorsed by RTN so I could deposit it in my home town bank checking account. The staff kept referring to that's their "policy".

      Business Response

      Date: 04/14/2023

      RTN Federal Credit Union resolved the matter directly with the member today. No further action required. 

      Customer Answer

      Date: 04/14/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:01/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a loan with these guys. I made an in-person payment against the loan which they did not post correctly, resulting in my loan payments being reported late to credit bureaus. When I complained about this, they acknowledged to me in writing that I was not late on that payment, and then simply refused to correct it. They then reported my payment the following month as also late, and returned the payment I issued citing insufficient funds which I had my bank confirm was not valid. They ignored this completely. I have reached out to them multiple times to correct and they do not even acknowledge my complaints anymore. I have filed a complaint with the **** more than 60 days ago which they have not acknowledged in anyway. I have asked the credit bureaus to correct, and RTN keeps lying and providing incorrect information to the credit bureaus instead of acknowledging their mistake. I would like some sort of assistance in terminating this loan with RTN as it is unacceptable that they are making profit off me, I want RTN to correct the fraudulent and incorrect information on all of my credit reports, and I was a written apology to both myself and my ********* for RTN's sheer incompetence and lack of professionalism.

      Business Response

      Date: 01/27/2023

      To Whom It May ********************************** see the attached letter of explanation.

      Customer Answer

      Date: 01/30/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

       

      In regards to this complaint. I have tried multiple times to discuss this with them.

      I ask them to provide to me in writing the evidence that I was late on these payments. They refuse to do so because the payments were not late and they have no evidence that they were late. I cannot stress enough that the business in question has straight-up lied to me on multiple occasions through every channel I have interacted with them on, in person, on the phone, through the post, and through email correspondence. I can no longer accept opportunities to meet with them because they just lie, and I have already demonstrated as such to RTN, the BBB, the ***** and the ***** Who else can I demonstrate it to?

      Can you please let me know who I need to escalate this to to force RTN to correct their wrongdoing? This has been going on for months at great cost to me in every meaningful; way, including financially, and mentally.
      I would appreciate any guidance
      -*****

      Business Response

      Date: 02/09/2023

      Please see attached letter.  We will follow up with a letter of explanation to *******************

       

      Thank you.

    RTN Federal Credit Union is NOT a BBB Accredited Business.

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