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Business Profile

Dentist

Pediatric Dental Care of Waltham
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The complaint is for a 24-month orthodontic treatment for my son, ****** ***. The total cost quoted for the treatment was $5,200, and we agreed to a payment plan on February 21, 2023. As of December 15, 2023, we have fully paid this amount. The payment breakdown is as follows:$1,000 down payment (paid on February 21, 2023, with ****************), $2,200 Orthodontic Payment Plan (fully paid on December 15, 2023), $2,000 paid by BlueCross Blue Shield. Despite this, Pediatric Dental Care of Waltham has continued to bill my insurance company for an additional $1,300 beyond the agreed $2,000 insurance payment, resulting in a balance they are attempting to collect from me after my insurance company denied the charges. I have made multiple attempts to resolve this issue with their office, explaining that the total cost of the treatment has already been paid. However, they insist that my insurance company should cover the extra amount without providing any explanation for these additional charges.I sent a written dispute on August 12, 2024, but have not received a response. Meanwhile, I continue to receive invoices indicating past due balances.I have included the following supporting documents:The dispute letter sent on August 12, 2024, which outlines the reason for the dispute and includes the agreement my wife signed for the treatment, clearly indicating the total cost. The payment plan signed by my wife, which specifies that the plan covers 24 months of active treatment starting from February 21, 2023. Please let me know if you need any additional information.Thank you.

    Customer Answer

    Date: 10/17/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 10/31/2024

    First and foremost, I would like to apologize for the delayed response.

    Our patients are our top priority, and we want to ensure we assist fully in resolving this matter.

    We have adjusted your account to appropriately reflect the request. 

    If you need any further assistance, please dont hesitate to reach out so we can ensure everything is appropriately handled.


    Please contact ********************************** if you require any additional assistance.

    Customer Answer

    Date: 11/10/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    Tat Chu

Pediatric Dental Care of Waltham is BBB Accredited.

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