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ViaCord, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for ViaCord, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.8

    Average of 5 Customer Reviews

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    Review Details

    • Wendy K

      Date: 10/24/2024

      I used ViaCord for over 20 years. I decided not to move forward with saving stem cell blood. I didn't pay the $95 bill, since I no longer need the stem cells. They sent me a letter saying they were sending me to collections. I emailed them twice letting them know I no longer want it. Terrible company. Not to mention, there aren't many stem cells in the cord blood according to what I've read. It was a huge waste of money to begin with. Shame on them.

    • Rimma P

      Date: 12/21/2023

      ViaCord customer service promised to deliver the kit to us and then to the hospital directly after we reported the delivery issue to them. ***** with supervisors. The kit never arrived and we lost a one time opportunity to collect and store the umbilical cord blood. Stay away from this company, irresponsible, they are not trustworthiness, use another company.

    • Jenniffer R

      Date: 11/02/2023

      **************** is more than horrible, rude, and careless. At the end of process to schedule a pick up, he expected my DIL to get out of bed and bring the cord blood box 9 floors down to the lobby just a few short hours after a C-section. I asked if they could retrieve it from the room. He said they would come up to get the box with the cord blood. Once the person arrived, they called my DIL and requested she bring him the box. She couldn't even get out of bed yet. My son was with their newborn in the ***** I am so glad the hospital let me stay after hours to assist. I went down to deliver the box and asked why they couldn't come up. I was completely ignored. They verified the number on the box, picked it up, and left. I wouldnt even give them a star if I could leave a review without it.

    • Fernando L.

      Date: 11/25/2022

      I had a very good experience with this company. The process was extremely simple, transparent and easy. *********************** took care of my registration and she was simply amazing, She made the process so seamless that everything was set up in a few minutes and after paying she still kept answering all my questions, she was not there only to close me and then forget about me, she gave me and my family and amazing after sales service. If you are considering cord blood storing I recommend Viacord 100%.I signed a contract with Viacord for both blood and tissue sample, unfortunately I wasn't able to send them the tissue sample and they automatically corrected that on their system without any questions and charged me what was due only for blood.I did my due diligence and read every other review. Most people complain after they ask to stop the service, but in most cases it is because those clients didn't follow the correct procedure. When I read my contract it clearly sates that there are regulations and procedures enforced by the *** and other organizations that forbid coord blood to be destroyed without the proper documentation and authorizations.I sell cars for a living and I try to give my best to every single client. That's why I appreciate when I receive an extraordinary service from someone.That being said, I am completely satisfied with the service they gave me, it definitely surpassed my expectations and I am looking forward to a very long relationship with Viacord.

    • Carolyn R

      Date: 08/16/2022

      I have been trying to cancel my account for 3 YEARS they do not log the form I send to cancel the account. They somehow receive & deposit my check but claim they do not receive official cancellation form included in the same envelope with the check. They are a total scam. I have NO REASON TO BELIEVE they actually store the cord blood they claim to store, they are ***************** DO NOT BANk HERE.

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