Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The movers lied on the paperwork, they misplaced furniture, they damaged furniture, they damaged my apartment, they refused to unload the truck, forcing myself and my girlfriend to unload for them. they were non responsive, they were combative, they were nasty, damaged the apartment building in the loading dock, tried to leave several times without having unloaded the truck to the point that they were quite literally chased down the street. consistently called me and my girlfriend names, and put all of my furniture at the back of the truck behind several other people's furniture, telling me "well we can't get to it so we have to go."

  

  Business Response

  Date: 08/17/2022

  I will first start with that this gentleman was not at the delivery, we were told that we would be meeting his roommate per email, but now he tells us it was his girlfriend, and that everything he is claiming is per her and he has informed me that it is true he was not there, I also talked to his girlfriend the day of the move and she talked just fine with me and said they would reach out to me the following day to discuss her issues with this move, she also talk to dispatch as well and told her the same, so at that point she assured us it is something that could wait, then this morning we receive this complaint that is already deceiving because **************** said he experienced all of this and that is not true, I immediately reach out to the movers and him, the movers said that it is absolutely not true that there was no damage to the loading dock that there was several employees of the building there the whole time and someone would have pointed it out, also there was no furniture damage everything was placed were his girlfriend asked it to be placed and she never mentioned any damages, our movers wrap and unwrap everything for our customers, she even paid at the end of the move, after talking to ****** this morning he has agreed that he was not there and that this is something we can work out for the delivery part only not the entire move and he would get back to me so we can further discuss a solution for all of this, I also pointed out to him that he claimed to be a witness to this in his complaint but now admits he wasn't and is will to work with me on this, so we ask that it may be put on hold while **************** and I work it out and get to the bottom of this, thank you in advance. 

  Customer Answer

  Date: 08/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************