We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pediatrician

Newton Pediatrics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pediatrician.

Complaints

This profile includes complaints for Newton Pediatrics's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Newton Pediatrics has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Newton Pediatrics

      20 Hope Ave Waltham, MA 02453-2721

    • Newton Pediatrics

      80 Walnut St Wellesley Hills, MA 02481-2102

    • Newton Pediatrics

      32 Union St Newton, MA 02459-2057

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the worse pediatric office ever, we love our pediatrician but the office its just terrible and because of it we are forced to move to a diffrent pediatric office for our 8 years old son.They still holding up all my son medical records since the beginning of November, and their excuses are they don't have enough people in the office, "THIS IS NOT EXUSABLE AT ALL"!!!!! Not to forget the rudeness, poor costumer service, and laziness !!! My son new pediatric office still waiting as of today for all medical records!!! I just found out that the person in charge of sending these records she just got these papers since the beginning of November!! This branch office should be close for ever because the poor service they provide!!!!!!

      Business Response

      Date: 12/27/2022

      To whom it May concern, 





      As everyone struggles with staffing, we do to. The weeks prior to this incident three of our front desk staff members were out with severe influenza or COVID. One of them is responsible for the medical records, therefor we had the delay. She diligently takes care the of all the paperwork within a few days and we usually don't get even close to the one-week time to release records.  
      In November, luckily, we found the right staff members for the office. We have four new nursing staff and four new front desk staff members. It takes a solid three months for everyone to be trained. The situation will improve, and we see all the signs for this. 


      In this time of stress and illness, we hope to be supportive to our patients and their families and do not want to add more problems to their plate. Hope we can be successful in our mission. Happy to personally apologize for the situation. 


      Best regards, 


      ****************************************************************

    Newton Pediatrics is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.